Question about Dyson DC14 Bagless Upright Cyclonic Vacuum
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Posted on Jan 02, 2017
Hi its Darran at Dyson.
From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.
For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.
Dyson Customer Service
Posted on Apr 20, 2010
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Dyson customer Service
Posted on Apr 22, 2010
SOURCE: On my DC18 there is
Posted on Jun 18, 2011
Hi there, it's Jack at Dyson.
I'm sorry to hear your DC28 doesn't seem to be working correctly. It sounds as though the change-over valve may be jammed - this diverts the suction to the hose when you remove the wand, and back to the cleaner head when you replace the wand on your machine.
You may find a blockage is jamming the valve - you can check for this using our online Support guide:
If you can't find any obstructions, please get in touch with us directly as we'd appreciate the opportunity to provide further assistance. If you email us at askdysonUS@dyson.com, we'll be in touch as soon as possible.
Dyson Online Customer Support
Posted on Dec 06, 2012
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