Question about Philips VOIP8411B/37 IP Phone

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Phone does not work for teleconference services that require a pin number

The phone does not work for teleconference services that require a primary number then entry of a pin number, i.e. AT&T teleconference services. I thought this phone would be a great work from home option using SKYPE. Last month I hit 1700 minutes with my cell phone, primarily for work-related calls using AT&T teleconferencing services. It seemed like the Philips VOIP8411B would be a great alternative to the high cost of per minute cell phone charges.  It would be except the phone doesn't recognize the secondary pin number that has to be entered once the call is answered by an automated voice asking for the pin number.  Too bad!  Nice looking phone and good sound quality otherwise.  For now, just using the computer for work-related calls and sounding like I am in the bottom of a barrel somewhere.

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  • Anonymous Dec 02, 2007

    I've run into the exact same problem. I cannot connect to the AT&T teleconference line when I use the Philips VOIP phone with Skype. However, I can connect to the line when I use the Skype software on the computer. Really sucks since the whole purpose of buying this phone was to use it at home for teleconferences. Any suggested fixes would be GREATLY appreciated. 




    Thanks. 

  • Pat56 Feb 13, 2008

    Triptonium - Thanks for the recommendation. Actually that is what I resorted to doing. I went out and purchased an inexpensive headset from Radio Shack which keeps me chained to my desk. It works but defeats the purpose of buying a VOIP phone that would allow me to 'roam' around my house/office when on a conference call. I have started dialing in 5 minutes early so I have time to do the 'Try 3x' before AT&T puts you through to a real person who then asks for your host/participant code and patches ya through.

  • Anonymous Nov 16, 2008

    I have the same problem with normal panasonic phone. I also have to use my cell phone to get to those conference calls. Any phones that you know you that work good in order to attend at&t conference calls.

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I've found dialing numbers to navigate automated answering systems through Skype to be unreliable in general. Sometimes it works, sometimes it doesn't. This holds true for using the numpad on the keyboard, my free-1 usb skype phone, AND now the new Philips VOIP8411B I got in the mail yesterday. I'm not surprised that the Philips doesn't work, since I've had the problem before, but still disappointed...

The only way I've been able to work around this problem is to make the call on the computer and dial numbers through the on-screen number pad (using my mouse) to get through automated systems that don't work with a handheld device. Yes, this defeats the puprose of buying and using all these cool gadgets like the Philips and the free-1, but only for these certain types of calls. And even when I use the on-screen number pad, it still doesn't work sometimes. That's when I start punching numbers frantically and hoping a real person will pick up the line... lol

@Pat56 - If you use teleconferencing so much, maybe it would be best just to do it through the computer with a USB headset instead of using the Philips VOIP8411B...? Just a thought.

Posted on Feb 12, 2008

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