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Unable to connect to Roku - Computers & Internet

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Read at http://support.roku.com/entries/27554470-Unable-to-connect-to-my-wireless-network-what-should-I-do-

Posted on May 12, 2014

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1 Answer

Why can't I connect to router?


Start with these ROKU provided tips: http://support.roku.com/entries/27554470-Unable-to-connect-to-my-wireless-network-what-should-I-do-

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You have to temporarily disable your wireless router firewall to connect your Roku the firewall is blocking the Roku. If you have a Roku that has an Ethernet connection you can just plug an Ethernet cable from the Roku to to Router.

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I would disconnect the power going to the Roku Stick, wait at least a minute or so, reconnect the stick to the power supply. If this does not work contract customer support at this link: Contact Support

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You should try to power cycle the Roku player. This is done by unplugging the player, wait at least a minute, reapply power..
Additional information on this link:
am seeing Code 011 error during setup What should do

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