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Unload Output Tray Error

Getting a "unload output tray" error, but the tray is not full.

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Posted on Jan 02, 2017

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SOURCE: Output tray is full

Hi, there must be an actuator of the output tray sensor.It is placed above paper tray, just in place when paper exit from machine.Try to clean sensor,or to place actuator in proper place-pull it down.Also,maybe is actuator broken.

Posted on Nov 14, 2007

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SOURCE: unload output tray

Apparently the machine is telling you to remove the copies made from the output tray, probably it is getting heavy.

Posted on Nov 10, 2013

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SOURCE: Phaser 8860 Unload output Tray

Take out the paper! just kidding :)
I guess it's a problem with a sensor in the output tray that has either fallen off or got stuck in an up position by some paper.
Either you put it back, remove the paper that is stopping the sensor from moving freely or call an engineer

Posted on Nov 10, 2013

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Output tray full


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Unload output tray


The Tray Full indicator lights on the appropriate stacker tray
(applies to dual stacker only).

A message displays on the printer control console that
indicates which output tray is full.

In automatic switching mode, the system automatically
switches over to the second tray (if it is empty) when one
tray is full (applies to the dual stacker only).

If only one tray was selected or if both output trays are full,
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The picture on the graphic display shows the location of the
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Phaser 8860 Unload output Tray


Take out the paper! just kidding :)
I guess it's a problem with a sensor in the output tray that has either fallen off or got stuck in an up position by some paper.
Either you put it back, remove the paper that is stopping the sensor from moving freely or call an engineer

Nov 10, 2013 | Xerox Phaser 8860MFP Printer

1 Answer

Unload output tray


Apparently the machine is telling you to remove the copies made from the output tray, probably it is getting heavy.

Nov 10, 2013 | Xerox Phaser 8860MFP Printer

1 Answer

I keep getting error sayng to remove paper from tray after I try to print. Any thoughts?


In the paper output tray there should be a tab in the center that you can move up and down easily. It sticks out in front of the rollers. It moves up to "tell" the printer that the output tray is full. Check to see if that tab got stuck in the up position. That would cause it to think there is too much paper in the output tray and tell you to remove it.

Give it a go and see if that helps. Good Luck!

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1 Answer

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Pretty sure your paper tray button is set to get paper from the bottom paper cassette which is the tray that slides into the bottom of the printer.

If you switch the paper tray selection button* to use the rear feed tray you'll probably find it will print faxes sucessfully or you can put paper in the cassette tray...



*The paper tray selection button is just under (and slightly right of) the "Memory Card" button and has an icon image of the printer with two LED's (top and bottom). These lights indicate which of the trays is currently selected...


Hope that helps.

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2 Answers

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Check the little black piece of plastic that senses the printed page exiting the machine. Our sensor was stuck and I was getting the same message (an similar Ricoh product). When I gently reset the black piece to center, moving freely, printing worked again. I think the sensor got jammed up when we were trying to remove a bad paper misfeed.

Ricoh manuals very confusing on this error message. They refer to standard tray, tray one, etc. without being clear whether it's a paper feed tray or the so-called "standard OUTPUT tray." The output is not really a tray, it's just the depression where your sheet lands after printing. I wrenched on the paper feed trays and their settings for an hour before I figured out they meant OUTPUT.

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1 Answer

I have a xerox document centre 420 which is saying centre tray full please unload documents but nothing in the centre tray please help


There is an actuator that is knocked off its mounting.
It is towards the front of the machine, right by the output rollers.
It would be about 3 inches long and have a couple of flag shaped lobes on it. All it needs is cliped back into place. There are 2 metal tabs with holes in it to insert the ends.
That is your problem.

Apr 28, 2008 | Office Equipment & Supplies

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