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Virgin mobile my account

Hi i have received my contract phone yesterday, i have tried to phone customer service to assist me to activate it know luck it doesn't have network i have phoned 123 number & 074 1000 123 it doesn't allow me please help me,what must i do in order to be connected as virgin mobile

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  • Nonhlanhla Rinah
    Nonhlanhla Rinah Feb 11, 2014

    Hi Nonhlanhla Rinah, I want to help you with your problem, but I need more information from you. Can you please add details in the comment box?

  • Nonhlanhla Rinah
    Nonhlanhla Rinah Feb 11, 2014

    Thank you what is the number of AT& T

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Hey I had the same problem and I had AT&T flash my sim card and it works fine now...

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If you have entered the wrong unlock code too many times, your phone will lock up.  Call AT&T for further directions.

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what you need to tell the service provider is that to delete the vLR on they network then add it again

Posted on Jun 01, 2009

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SOURCE: NO CONNECTION AT ALL WITH MOTOROLA 376G!! --RETURNING DAMN PHONE

If you open it up, check the SIM card. Just below the word SIM CARD, are some letters like:
TF64SIMT5 or TFSIMC4
If the last two are not C4 - you probably have a T-Mobile SIM CARD.
I'm not an expert, but the blog stated if you (dread) call Customer support, have patience, ask them to send you an AT&T SIM card.
Look up Pbushx2's WebLog. He is a Tracfone tech and explains why some phones have this problem. Since I have this same phone, just got it today, and it does have the wrong SIM CARD in it. I'm going to do what he suggests. I found this info reading the responses to his blog, under TUCKER.
Hope this helps.

Posted on Jun 24, 2009

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I bought a virgin mobile top up card for $15.00. How do I activate my existing virgin phone?


If you allowed the phone to "expire", then contact customer service and they will reactivate your number and even add in the $15 worth of minutes to your account for you.

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I already have a phone number. I also have an active account that should be about ready to expire. I simply want to renew it so that I can keep my phone active to make and receive calls Help!


Hi Ronald,

All cell carriers that I've ever heard of are happy to keep you under contract - you just have to contact them to let them know at the end of the contract - if yours is not the type that automatically converts you to a "month to month" customer (no contract). This is not necessarily a bad thing! In most cases, you can keep using the device & service under the terms of your old contract. Things (cost, amount of talk / text / data) generally change only when you sign up as per the terms of a *new* agreement. This also when you are offered a subsidized price for a new device. If you're happy with your current device and would rather not have to go out of pocket at all to buy another - or if the amount of talk / text / data is is better under your existing plan - why sign up again? Continue as a month to month customer and you're free to sign a contract with them (or anyone else for that matter) at a time that YOU want whether due to lost or stolen device, better terms in a new contract being offered, etc..

Many carriers answer calls made from the cell phone that are placed to *611 (Star 6 1 1) and they should be able to help you navigate your current contract and new one - if needed. Otherwise, check your carrier's invoice, refill minutes card or website for contact telephone numbers or locations to learn about your contract.

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Hi I think the best solution for you will be contact virgin customer service and ask them as they can check your account.

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Double check what you have input make sure it's correct and has no leading or ending spaces(this happens alot if you copy from on place and paste into a browser sometimes it put's a leading or ending space. If everything's correct call Virgin Mobile's Customer service.

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Samsung gte1080i i try and put in my virgin sim and it comes up with network lock please help


Thanks for visiting FixYa!

Virgin Mobile phones contain Propriatory software. This means that Virgin mobile SIM cards will only work in Virgin Mobile phones. If your Samsung GTE 1080i was not sold by Virgin Mobile your Virgin mobile SIM card will not work in it.

If your phone was sold by Virgin Mobile, contact Virgin Mobile (in the USA)
at 1-888-322-1122 and request assistance.

How to reach a live person: Press 0 as soon as you hear "Alex", and keep pressing 0 for each request made for more information.

Here is another number you can also try:

Phone: 877-602-4907
How to reach a live person: Believe it or not, this number rings through to a live customer service rep. It sometimes rings quite a few times, but be patient and someone will pick up.

Jun 27, 2011 | Samsung Cell Phones

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Hi' what is carrier and how can i ring them??


hello lilianritchi,
a carrier is your service provider for mobile phones (examples are virgin mobile, at&t, t mobile, verizon, sprint, cricket, etisalat and etc...) if you don't know your provider/carrier, you can find out by looking at the screen of your phone, the name of the provider is either at the center of the screen, at the top left or right near the notifications tool bar, at the bottom (depending on your settings)
once you already know your carrier, here are your options on how to contact them:
1. if you have a sim card, the customer service number of your service provider is usually saved there and you call/dial that number using your handyphone or landline.
2. or here are some customer service numbers for you: at&t: 1-800-331-0500 or 611 from your wireless phone sprint: Call *2 (from your sprint mobile phone) or 888-211-4727 (Sprint phones) or 800-639-6111 (Nextel phones) t-mobile: Get in touch, free of charge: Just dial 611 from your T-Mobile phone or call 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10p.m. PT, daily. Automated account help is available 24 hours a day, 7 days a week virgin mobile: 1-888-322-1122 or 789 using your virgin wireless phone
if your carrier's number is not indicated on the list i provided above, inform me your carrier and i will look for their customer service number
thank you

May 12, 2011 | Cell Phones

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When i insert a virgin sim card in a virgin network phone it does not work!


Thanks for visiting FixYa!

Virgin Mobile uses proprietary software in it's phones. As such, (depending on the phone) a SIM card already activated for one Virgin Mobile phone may not work in another (different) Virgin Mobile phone - even if it is the exact make and model.

You may need to contact Virgin Mobile Customer service to request a new phone added to your account - and they may need to provide you with a new SIM card. They'll be able to let you know what you'll need to do depending on which phone you want to use on your account.

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Helio Ocean. Stopped sending pic messages. Tries, then pops up "Couldn't send message. Try again?" Repeatedly.


hi there,

I was having the same issue and here is what I learned:

I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com

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Mxit v 5.6


PHONE SUPPORT
Some phones are not compatible with the MXit application. Don't stress, yours is most probably supported. If you want to double check however, simply click on the relevant link to the left:
(Do not know your mobile make? Have a look its battery, it's usually written there!)
We are constantly expanding our service; if you could not find your phone on this list, don't worry, it is likely to be added soon...
DOWNLOAD
Downloading MXit from our WAP-site:
Jargon buster: A WAP-site is an internet website customized to be viewed on your phone.
  1. On your mobile, go to 'services' (globe icon).
  2. Create a new bookmark (www.mxit.com/wap) and save it.
  3. Select this bookmark, then select then 'go to'.
  4. You should be welcomed to the MXit WAP portal at this stage.
  5. Check that your mobile manufacturer and model has been detected correctly.
  6. Open, accept and download!
  7. Start chatting
CONNECTIVITY
Setting up GPRS/3G
Get connected via your service provider's service menu; just follow the simple instructions below:
(It helps to know your mobile's manufacturer and model. Oh and remember, you only have 2 minutes to complete these steps, don't ask us why!)
Vodacom:
  1. On your mobile, dial *111#
  2. Select option 5 (phone settings) from the menu that follows. (Answer -> 5 -> send)
  3. Select option 1 to choose your mobile make and model from a list, or options 2 to have Vodacom identify the phone for you.
  4. In both cases, simply follow the steps provided to get the WAP settings sent to your phone.
  5. Connection settings will be sent to your phone; save these settings.
  6. If any of the above mentioned steps fail, simply retry.
  7. Still having trouble? Call Vodacom's call centre on 111 from your Vodacom cellphone or 082 111 from another phone. Alternatively visit a Vodacom outlet near you.
(GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
Cell C
  1. On your mobile, dial *147#
  2. Connection settings will be sent to your phone; save these settings. If a password is requested enter 0000
  3. If any of the above mentioned steps fail, simply retry.
Still having trouble? Call Cell C's call centre on 140 or visit a Cell C outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
MTN
  1. On your mobile, dial *123#
  2. Select option 1 (phone setup) from the menu that follows. (Answer -> 1 -> send)
  3. Select option 3 (WAP).
  4. Connection settings will be sent to your phone; save these settings.
  5. If any of the above mentioned steps fail, simply retry.
Still having trouble? Call MTN's call centre; dial 808 (contract) or 173 (pay as you go) from your mobile phone. Alternatively, visit an MTN outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)
Virgin Mobile
  1. When you first insert your Virgin Mobile SIM into your mobile you'll receive an SMS asking you if you would like to accept Virgin Settings.
  2. If you reply YES, your settings for MMS and WAP can be automatically downloaded and installed on your mobile.
  3. Do the following to manually request MMS and WAP settings:
  4. Go to the 'Virgin Mobile' menu which you will find on either the main menu or applications menu of your mobile.
  5. Select 'Virgin Settings' and reply YES when asked if you'd like to download them.
Still having trouble? Call Virgin Mobile's call centre on 123 or visit a Virgin Mobile outlet near you. (GPRS/3G can only be activated by the person in whose name the contract was taken out, so some of you might have to get mom or dad's help on this one. Good luck!)

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