Question about Dell 924 All-in-One InkJet Printer

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Will not turn on

Dell 924 all in one printer wiil not turn on. just purchased new usb cable thought it would fix it.  the black box that the cable plugs into at the back of the printer will not turn on. There is a green light on box that came on when worked.  any help is appreciated. thanks

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  • Anonymous Feb 21, 2008

    I had a paper jam earlier removed the paper then ran out of ink. Opened the machine up to find out the ink wouldnt slide to the center to be replaced. Thought something may have happened with the paper. So i lift off the back of the scanner and one of the white flat wires popped out so i plugged it back in now it doesnt power up at all and makes a slight chirping noise lick a cricket almost thats it. When i pull the power box out from the back it stops.



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  • 121 Answers

Probably a power supply issue...but make sure the plug works (the outlet on your wall).

Posted on Oct 27, 2007


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My dell 924 printer has stopped working. I get an error message that there is no USB connection. All connections & USB cable are fine. For some reason this printer is no longer on a USB port - have...

It sounds like a issue with the hardware inside the printer. if possible try the printer on another PC, or try another USB Cable. Sometimes the cable can appear fine but can have small breaks inside it. You can also try your current cable on another persons printer to rule out the cable.
If you can not get the printer working on another persons computer I would suggest replacing it. it is cheaper than getting a tech to fix it.
Regards GM

May 27, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

I am getting the following error message: Black/photo cartridge missing

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 5 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 5 color cartridge.

Close the printer. It should print an alignment page. Any error messages?

Black cartridge = black side(left side) color cartridge = color side(right side)

Photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.


Mar 06, 2011 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell photo 924 is completely unresponsive. Power

Pitch it. There does not appear to be a firmware update. That would be the only thing that would have a chance of fixing this. Otherwise, the controller board is shot. The cost of repair is more than the printer, buy a new one.

Oct 26, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Need usb cord


You can for example use this "USB 2.0 AM-BM Printer Cable"

Apr 21, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

I have just purchased and inserted two new cartridges in my Dell 924 and it continues to give me the Cartridge error #1203, any ideas?

error 1203 means ink overflow i think. Here are some solutions you can try:

Solution #1:
use a klennex with a few drops of water to dampen and clean off those contact on the holder. Sometimes ink is smeared on the holder where the contact panel with the catridge.

Solution #2:
place your old cartrages back in and see it if works without giving you an error code. If so, return the new ones back to Dell because they are probably defective and Dell will replace them for you.

Solution #3
turn off printer. Remove AC power cord and USB cable from back of printer for 1 minute. Replug and retry. This actually should be your first step.

Hope this helps!

Jan 29, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell 924 all in one printer. Failure to switch off.

Take out the power cable and keep it unplugged for 30 minutes.reboot the computer as well. Plug back and turn it back on. Should be as good as new.

Hope it helped

Nov 24, 2008 | Dell 924 All-in-One InkJet Printer

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924 says that black ink cartridge not installed

Hmmm....that sounds to be an issue with the ink cartridges...

You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

5. If issue found to be with printer, then i would suggest you to purchase new printer then.

Hope this fix the issue

Aug 14, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

USB Cable?

It should connect directly to the printer. Exactly where varies from model to model, but there should be a small port it will fit in. Just FYI, the printer will not be powered by the USB cable, it will require a separate power cord (which you probably already knew and had plugged in).

Aug 28, 2007 | Dell 924 All-in-One InkJet Printer

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