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My dvd player will not read a software dvd

I have a HP TouchSmart 600 PC 1120n All-In-One. One day I was trying to install software on a DVD and it would not read it. Says no disk in drive. I have not been able to download software on a DVD since. It will read DVDs that I have created. It is a hp CDDVDW TS-T633P Firmware H130, Drive Serial #R3866GOZ202330 I have tried everything

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  • Contributor
  • 62 Answers

If the drivers are up to date you most likely have a defective disc drive.

Posted on May 01, 2014

6 Suggested Answers

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Posted on Jan 02, 2017

micromend
  • 748 Answers

SOURCE: CD DVD drive won't read application disks like Photoshop, Vegas

Either they put in a bad mother board or damaged yor DVD drive. Maybe they even put in the wrong unit. In any case I'd send it back to them.

Posted on Mar 22, 2009

Bogdan
  • 198 Answers

SOURCE: DVD Drive reads CD's but wont read any DVD's

Hello,

Let me explain some things for you to understand what happened with the dvd drive.

A laptop (or desktop) dvd writter drive is actually build around 2 separate optical systems each specialised to deal with either a cd or a dvd type of disk.
A cd has normally around 650mb - 700mb.
A dvd has normally around 4,3gb - 4,7 gb.

But both disks have the sime size. So the larger capacity disk, the dvd has higher data density as related to the disk surface. Therefore because these disks are being read using laser diodes, each diode must be tuned to a specific frequency for each type of disk. A cd is read/written by a 860 nm diode (infrared) and a dvd is read written by a 630 nm diode (red). These are separate optic subcomponents (by the way, a blue ray disk and reader is called blue ray because of the diode that is used to read them, it's on 437nm and it's emitting blue light).
If your drive will read only cd's and fail to read a dvd then it means that the coresponding optic block for dvd reading has failed. The cd optic system will continue to function as it's not linked to the dvd part.
In this situations there is little to do to save your drive so you should consider the replacement or assistance in a service center for your problem. I'm sorry as we aren't able to fix this without having to dissasemble things and use some service equipment.

Posted on May 22, 2009

mrninja
  • 600 Answers

SOURCE: My DVD drive (TSSTcorp CDDVDW

you need to have software to do all of that like ROXIO or DVD FLICK--- you can download for FREE at WWW.CNET.COM >DOWNLOADS>VIDEO SOFTWARE>DVD SOFTWARE then choose FREE and be sure it is compatible with your OS


If this was helpful please indicate so

Posted on Dec 28, 2010

durtopian
  • 408 Answers

SOURCE: OS: Windows Home Premium 64-bit DVD

You can try cleaning the eye of the drive with a cotton swab and alcohol gently a few times and see if it starts reading the discs.Clean it gently in circular motions 2 or 3 times.If that doesn't work the drive may need to be replaced.

Posted on Jan 21, 2011

  • 6771 Answers

SOURCE: My HP CDDVDW TS-L633N can't read/write DVDs.

Get a Q-Tip and rubbing alcohol, gently clean the laser lens and allow several minutes to dry.

Posted on Jun 17, 2012

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It might be that the PC is not seeing the DVD ! try re-installing it.

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1 Answer

Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

Jul 23, 2013 | HP Pavilion Computers & Internet

1 Answer

Wont read dvd video discs


1st step; Acquire/buy a cd/dvd rom drive cleaning tool kit from your local pc store.
2nd step; Install a dvd coder/decoder software, try Power DVD player software it has a trial version
3rd step; After installing the DVD coder/decoder from Power DVD player try playing a dvd movie rom disc it should work/play... hope these tips help ;-)

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1 Answer

I have an HP Touchsmart computer. When I put a data or audio CD in my DVD/CD drive, it sounds like it is going to start up, the light comes on like it is going to run, but nothing happens. Sometimes, it...


CDs means totally nothing. sorry....
what CD? , a CD-R? CD-RW, or a store bought CDDA disk
all 3 are different. (or DVD? of vast types too...)
my guess you meant CD-R. (CD record-able)
TouchSmart IQ770 PC Desktop? 2007 carbon date?

what OS, XP, VISTA or W7?

My guess its bad media or bad CD drive.
only way to prove that is use new CD-R burned on good system slow.
say using the great free utility called, imgburn.

first try a real disk, from a store, from the Music section
called CD-DA disk, play it , if it plays the CD drive might be ok.
then try what I call rubber disks, recordable. CD-R
using pro grade disk burned correctly.
buying the cheapest media can be a nightmare. here.


tell HP your OS
the as an example (i guessed OS, means operating system)
install this up date, called HP HP Personal and Pocket Media Drive Driver Update

here.

https://support.hp.com/us-en/drivers/selfservice/hp-touchsmart-iq700-desktop-pc-series/3351217/model/3351218

Apr 11, 2017 | HP TouchSmart IQ770 PC Desktop

4 Answers

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HL-DT-ST RW/DVD GCC-4522B DVD/CD combo won't record DVD's, it will read them, but no software works in terms of trying to copy a dvd or cd

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