Question about Kocaso Tablets & eReaders
When the tablet is plugged into the outlet there are not lights or signs that it is being charged the screen just stays blank
Posted by Anonymous on
Please make sure the tablet is charged for at least 4-6 hours. Also, make sure the correct button is being used, oftentimes we hear the back or home button has been used in error. If the issue persists, you can try performing a power reset. There should a power reset button near the charging port. It looks like a tiny hole. While plugged into the charger, use a paperclip to push the button inside this hole for 3-5 seconds. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
If your tablet does not have the reset button: With the tablet plugged into the charger, hold the power button for 10 seconds then click the volume up once. If it turns on, please allow it to charge for 4-6 hours before using it. If you leave it on the charger for longer than the allocated time, you will go back to having the same problem as before. If the power does not come on, please leave it plugged up for 4-6 hours then disconnect it from the power and turn it on.
Support Troubleshooting Guide
Posted on Feb 22, 2015
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Posted on Jan 02, 2017
Sounds like battery to your tab is weak. [Charge holding problem], Check it with an other new battery. Electro help
Posted on Dec 08, 2014
Is the green charging light displaying on the side of the tablet and/or does the screen indicate that it's taking a charge?
When you hold down the power button for 30 seconds or more, does the screen indicate anything? Charging? Battery low? Charged?
If it's new (and your son doesn't have any/much personal files on the device it's probably less headache to just return it to the store and get a replacement.
Posted on Dec 25, 2014
Its probably because of your tablets power source. If you have used your tablet very often then it will begin to cause the battery to drain more quickly and it will also not fully charge. It could also be a problem with your charger. There could be a short in it or something else that would cause it to stop charging the device at a certain point. The tablet isn't powered by a removable battery so don't try to open up the back and tear out any circuit that you think is the battery as this may cause even more damage to your tablet. If you have a warranty on the device then try taking it to the store you bought it from and see if they can help, but if you don't then be prepared to spend some cash. You could also take it to a tech store (if you know of one) and maybe they could run a diagnostic on the tablet to see what's wrong. If you're trying to charge your tablet while its turned on it could also be the amount of apps that you have installed on your device. Apps can actually cause put a strain on the battery and cause it to preform poorly. Try to avoid large apps (apps that take up a lot of space) because they can actually cause the device to run slower and it will also force more power to be drained from the battery which in turn will keep the battery from charging fully while its on. Try either one to see which one works for your device.
Posted on Jan 07, 2015
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