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HP P3015 jammed when printing from tray two, must open back cover

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: top cover open error when printing

I had the same problem and fixed it by sticking the end of a pen (the writing part) in the hole on the right side when you open the top cover.

In other words if you open the top cover and look on the top cover you will see a tab that goes into a hole(the hole is next to the picture of the print cartridges). There is a hole with switch/tab(I don't know the proper terminology) on it that is activated when you close the top cover. If you stick the end of a pen in that hole it should activate something and the print cartridges will start to make noise and move around. You can then close the cover and it should close all the way.

You can then try to print a test page.

Good Luck

Posted on Dec 29, 2008

judesoul
  • 127 Answers

SOURCE: CD/DVD Tray open; Close Tray to print

This solution is taken from the HP website.

Follow these steps to print on a CD or DVD.

  1. Make sure that the CD/DVD tray is completely closed (completely inserted into the product).
    NOTE: Make sure that the side of the tray that holds the CD/DVD is inserted into the printer first.
  2. In HP Photosmart Essential, click the Print tab.
  3. Click Printer Settings and then click Advanced to open the printer properties.
  4. In the properties, click the Features tab.
  5. In Paper Type , select Printable CD 120mm .
  6. In Source , select the CD/DVD tray .
  7. Save the settings and then again attempt to print on the CD or DVD.

Posted on Feb 05, 2009

  • 9 Answers

SOURCE: jam in output tray --hp 2600n

Yes... Its been a while since I had to do the same thing. I believe you have to pull both sides and the back before you can get at it.

Posted on Aug 28, 2009

SOURCE: HP laserjet 4L paper jam after printing one page.

You need the pick up rollers replaced. Call your service centre to replace pick rollers as these are feeding the pages crocked

Posted on Aug 31, 2009

  • 3 Answers

SOURCE: hp laserjet p3015 pausing after 5 or so pages

I have seen this problem before. Basically what is happening is the fuser is losing it's heat. When the printer pauses it is waiting for the fuser to get back up to temperature. The first course of action would be to reinstall the print drivers. This will rule out the communication aspect. Then to replace the Fusing assembly (fuser) and if that doesn't work to replace the Power supply.

If it is the power supply it wouldn't be worth the time or money to repair the printer based on the original cost of the machine.

Posted on Aug 16, 2010

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My HP laserjet p3015 wont print from tray 2 on its own. I have to press ok twice to bypass other instructions and then it will print


Hi is your document you are trying to print matching paper size that is in tray 2? sometimes you have a word document that is set to print to tray 2 but the paper in tray 2 is not the right size so hit Ok twice to confirm the size. also the adjustments on the tray may need to be fixed

Feb 08, 2015 | HP Laserjet P3015X Printer

1 Answer

How do I fix the "phantom" paper jam on HP P3015?


Just had one today that would throw a open rear door error. Turned out that the flag in the back of the fuser was dislodged.

Sep 29, 2014 | HP Office Equipment & Supplies

1 Answer

How do I fix the "phantom paper jam on P3015?


Do you have an error code? Usually if you get a jam error and there is no paper in the printer it is because the printer was unable to pick the paper out of the tray. Try printing from the drop down manual tray to confirm that the printer itself works. If it does, then clean the roller in tray 2 with a damp cloth and make sure you dry it completely.

Sep 29, 2014 | HP P3015 Laser Printer

1 Answer

How do I put the paper tray back into my HP LaserJet P3015 printer


Make sure that you did not lower the duplex tray. Look into the printer where the paper tray goes and make sure the path is clear. The duplex tray is dropped by pushing on a green lever on the left front of the duplex tray. Simply push the tray up until if clicks and locks in place. This is the only reason I have run into with clients as to why they cannot insert the paper tray.

Sep 13, 2014 | HP Laserjet P3015X Printer

1 Answer

HP 3015 tray 3 open



Ckh cassette present switch as shown in fig.. switch broken, bent, misplaced as well as cassette switch trigger broken or bent..

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Apr 17, 2014 | HP P3015 Laser Printer

1 Answer

Jam in top 3015d


Sir/Madam

Occasionally, media becomes jammed during a print job. An error in the software program and a jam message on the printer control panel display indicate a media jam. To prevent a jam, see the following instructions:
  • Only print on media that meets HP specifications.
  • Only print on media that is not wrinkled, folded, or damaged.
  • Make sure that the printer is clean.
  • Make sure that the input trays are loaded properly and are not too full. See the start guide for more information about loading input trays.
When adding new media, always remove all of the media from the input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, which reduces media jams

Clearing a media jam


CAUTION: Media jams might result in loose toner on the page. Use cold water to wash toner off of clothes, as hot water will permanently set the toner into fabric. To remove toner from hands, wash hands in cold water.
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
NOTE: When clearing jams, including jams in the output bin, always push the print-cartridge-door release to open the top cover, and remove the print cartridge. Keep the top cover open and the cartridge out until the jam has been cleared. Opening the top cover and removing the print cartridge relieves tension on the printer rollers, which makes removing jammed pages easier.


Push the print-cartridge-door release and open the top cover.
Figure 1: Pushing release and opening top cover

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Grasp the handle of the print cartridge and remove it. Set it aside.
Figure 2: Removing print cartridge


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CAUTION: To prevent damage to the print cartridge, do not expose it to light any longer than necessary. Place the print cartridge in a paper bag or other opaque container until it can be placed back in the printer.

With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Figure 3: Jammed media most visible


38cea87e-25d6-4cfb-86b2-bbc3d933d279.gif

When the jammed media is removed from this area, replace the print cartridge.
Figure 4: Replacing printer cartridge


47beeaaf-6bbe-4681-9d09-8b877270789e.gif
Press the supporting springs, and close the top cover.
Open the media input tray and remove any media from the tray.

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Slide the media guides inward as far as they will go. Press and hold down the tabs inside the media input tray, and slide the media input tray out of the printer.
Figure 6: Removing media input tray


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With both hands, grasp the side of the media that is most visible (this includes the middle), and carefully pull it free from the device.
Replace the input tray into the device.
Figure 7: Replacing input tray


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After clearing the media jam, it may be necessary to shut down the printer, and then turn it on again.

NOTE: To add new media, remove all of the media from the input tray, straighten the stack of media after adding the new media, and then place the stack in the tray.
Clearing other media jams
CAUTION: Do not use a sharp object, such as a pencil or scissors, to remove jammed media.
If the media has jammed where it exits the printer, grasp the leading edge of the media and pull the media out through the output bin.
Figure 8: Removing jammed media from output bin


b9b1737a-16cc-4bd2-b9a7-77bad78ef641.gif

NOTE: If the printer is shut off before clearing the media jam, turn it on again, and then restart the printing or copying job.
Tips to avoid media jams
Make sure the automatic document feeder (ADF) media lever is in the correct position for the media being used. Slide it to the single-sheet setting (to the right) when scanning on thick media. Slide it to the multiple-sheet setting (to the left) when scanning on regular media.
Make sure that the input tray is not overfilled. The input tray capacity varies depending on the type of print media that is used.
Check that the input tray is securely in place.
Do not add print media into the input tray while the printer is printing.
Use only HP-recommended media types.
Do not let print media stack up in the output bin. The print media type and the amount of toner used affect the output bin capacity.
Check the power connection. Make sure that the power cord is firmly connected to both the device and the power supply box. Plug the power cord into a grounded AC power outlet.
Media jams occur in the automatic document feeder (ADF)

Occasionally, media becomes jammed during a copy, scan, or fax job.

A software error message indicates a media jam, and the Doc feeder jam Clear, Reload message appears on the printer control panel display to indicate a jam.
  • The ADF input tray is loaded incorrectly or is too full.
  • The media does not meet HP specifications.
Typical automatic document feeder (ADF) jam locations Input tray areas: If the page is sticking out of the input tray, try to remove it gently from the input tray without tearing the page.
Figure 9: Removing jammed media from input tray


ec9c59d7-7daf-42c3-ba56-dc15042f3605.gif

Output paths: If the page is sticking out of the output bin, try to remove it gently without tearing the page.
Figure 10: Removing jammed media from output bin


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  • Intermediate location: If the page is sticking out of the input tray and into the output area, see "To clear a media jam from the automatic document feeder (ADF)" below for instructions.

Automatic document feeder (ADF) media lever If a thick media is being used, slide the media lever to the single-sheet setting (to the right). Load a single sheet of media into the ADF.
When the copying, scanning, or faxing jobs are complete, slide the ADF media lever back to the multiple-sheet setting (to the left).
Clearing a media jam from the automatic document feeder (ADF)
  1. Using both hands, pull the printer control panel door toward you.
    Figure 11: Opening printer control panel door.
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  1. Remove any jammed media. Figure 12: Removing media
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NOTE: Use only your hands to remove jammed media. Using other objects can damage internal parts.
Make sure that all of the pieces of media are removed, and then close the printer control panel door.
Figure 13: Closing printer control panel door


375c734d-e4be-4fed-b8ec-47628408dd9f.gif

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Feb 13, 2014 | HP LaserJet Enterprise P3015d BW laser...

1 Answer

LOCATION OF PRINTER SENSOR


Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

?

The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

?

Typical media jam locations

?

?

?

Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Sep 25, 2011 | HP LaserJet 1020 Printer

1 Answer

My hp 8500 is saying paper jam but there never was one


Hi, please try this:

1. Remove all media from the output tray.
2. Check the duplexer.

a. Push the button on either side of the duplexer, and then remove the panel or unit.
eibraz_30.jpg
b. Locate any jammed media inside the device, grasp it with both hands and then pull it towards you.
c. If the jam is not there, push the latch on the top of the duplexer and lower its cover. If the jam is inside, carefully remove it. Close the cover.


eibraz_31.jpg

d. Reinsert the duplexer into the device.

3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a. Ensure the device is turned off and disconnect the power cord.
b. Lift the device off Tray 2.
c. Remove the jammed media from the bottom of the device or from Tray 2.
d. Reposition the device on top of Tray 2.

5. Open the print carriage access door. If there is paper remaining inside the device, ensure the carriage has moved to the right of the device, free any paper scraps or wrinkled media, and pull the media towards you through the top of the device.

6. After clearing the jam, close all covers, turn on the device (if you turned it off) and resend the print job.


This is based on the HP 8500 manual. I hope this helps.

Aug 22, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Paper jam and still won't print


Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

Aug 15, 2009 | Brother Office Equipment & Supplies

1 Answer

Flashing light


Here is what HP has on the subject of the triangle light flashing:
c00028322.gif 1 - Attention Light 2 - Ready Light 3 - Go Light Figure 2: Printer light key c00028323.gif 1 - Symbol for light off 2 - Symbol for light on 3 - Symbol for light blinking
c00028328.gif Door open, media out, no print cartridge, or media jam

The printer is in an error state that requires operator intervention or help. Check the following:
  • The print cartridge door is completely closed.
  • Media is loaded.
  • The print cartridge is correctly installed in the printer.
  • There is no media jam.

Figure 8: Paper jam c00028328.gif 13.JJ.NT JAM IN TRAY 1

13.JJ.NT JAM IN TRAY X

The Attention LED is blinking. Check paper loading then open and close top cover.

When there is a jam in tray 1, verify the paper is loaded correctly, open and close the top cover. Pressing GO is ignored.

When there is a jam in tray X, verify the paper is loaded correctly, open and close the top cover. Pressing GO is ignored. These are the error explanations for just the flashing triangle light, there are many more, but none for just the flashing triangle.

If the light pattern is different let me know (other lights on as well)
-Hope this helps.

May 28, 2008 | HP LaserJet 1012 Printer

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