Question about LeapFrog Tag Reading System

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Posted on Jan 02, 2017

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SOURCE: Leapfrog tag will not recognise the book Cars Tractor Tipping


Please take a look at this link and go through the steps.

Please let me know if this helps you out.

Thank you

Posted on May 03, 2010

Testimonial: "The problem was with the country settings on the audio - it seems that the book I had was from the UK and not US. Thank you for your help."

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SOURCE: lost leapfrog tag reading system cd for setup

Go here, you can contact their customer support if the software you need is not available.

Posted on Jan 02, 2011

SOURCE: Tag will not update

I have had the same problem!! Running windows 7 64 bit. I am stuck in the same do-loop. I tried different usb port (as advised), downloaded 2 different installers from their web site, and verified the tag reader is "seen" under the USB controllers on my PC.
You also should check the following:
With TAG reader off, plug into USB port - if it does not automatically turn on device is defective.
IF it turns on do the following:
Click on the Windows start button (the small icon lower left of your computer). in the search box that comes up type devmgmt.msc and the device manager will open. Scrool down till you see Universal Serial Bus controllers and verify you see the TAG reader listed and verify there is no ! (exclamation point) next to it. If you see the exclamation point it may mean the driver is missing. If this is so right click and select properties, on the driver tab click update driver, on the next screen select browse my computer for the driver software. If you need to specify where to look try c:\Program Files\LeapFrog\LeapFrog Connect\TagUSBDrivers.

This was not my problem so I am still stuck - hope you solution was this easy. Anyone with any ideas I would appreciate help also. Customer service was unable to resolve.

Posted on Jan 04, 2013

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1 Answer

Lost leapfrog tag reading system cd for setup what should i do

Go here, you can contact their customer support if the software you need is not available.

Jan 02, 2011 | LeapFrog Tag Reading System

1 Answer

The batteries in my daughters leapfrog Tag only last for a very short time...any ideas?

It might be the batteries or the brand of batteries. My son has had the tag reader for over a year now and we seldom change the batteries. Leapfrog may be against it, but we use rechargable enegerizer batteries. I can count on 1 hand how many times I've changed the batteries in the last 18 months.

Dec 27, 2010 | LeapFrog Tag Reading System

1 Answer

Audio download page doesn't show books. just a block with a question mark on it. i've re installed numerous times. We are using a mac.....PLEASE HELP!

Check to see if you have the latest version of flash player. If it still doesn't work it might be something wrong nationally. I have been on hold for leapfrog for the past 41 minutes and counting!

Dec 27, 2010 | LeapFrog Tag Reading System

1 Answer

My computer can't detect the leapfrog tag junior.. what should i do?

I had the same problem. Sat in front of the computer for an hour trying to figure out what was wrong. In the end I unplugged the usb cord and plugged it into another usb outlet and it worked. Perhaps you could use someone else's computer? It seems that the usb connection is quite unpredictable.

Sep 01, 2010 | LeapFrog Tag Junior Book Pal Purple

1 Answer

Hi what does error code #1096 fault detail null mean?

Thanks for using Fixia.

Please try below instructions if they help .

You will want to use the LeapFrog Connect Tag Fixing Tool to see if you can resolve the issue. The instructions for Mac, and PC are listed below:
PC instructions:
1. Begin with LeapFrog Connect closed
2. Click here: for the download executable file.
3. A File Download box should pop up. Select "Run"
4. You will be prompted for a location to download the program to, you will see a message "Unzip to folder"
5. Click Browse and select your desktop as the location to save the folder
6. Click "Unzip"
7. This should create a folder on your desktop named "LeapFrogTagFixTool
8. On XP: Open the folder and double click on the TagFixTool to open
9. On Vista or Windows 7: Open the folder and right click on the TagFixTool and select "Run As Administrator"
10. Connect the Tag Reader or Tag Junior to the computer and turn it on
11. Click the button "Click once to fix your Tag Reader or Tag Junior"
12. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Mac instructions:
1. Download the LeapFrogTagFixTool.dmg and mount the image. File is located here:
2. Drag the FixIt application into your Applications folder.
3. Close the LeapFrog Connect application (if it is open.)
4. From the Applications folder, double-click the FixIt application file to open the LeapFrog Tag Repair Utility program.
5. Connect your Tag Reader or Tag Junior to the computer.
(Make sure your toy is powered on.)
6. To start the repair process, click the "Click once to fix your Tag Reader or Tag Junior" button.
7. Once the repair process is complete, follow steps printed on the screen to close the program and open LeapFrog Connect.
Note: Please be sure to be signed into your admin account and are connecting to a USB port directly on the computer, not a port on the keyboard or other hub.

Jul 02, 2010 | LeapFrog Tag Reading System

1 Answer

My son's leapfrog tag says to change the batteries, how do i do that?

push down and turn left on the white "screw" on the back of the tag

Jun 04, 2010 | LeapFrog Tag Reading System

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