Question about Motorola Mobility H350 Wireless Headset

2 Answers

Ring Tone Won't Stop

Someone has already posted this problem and I don't buy the "solution" provided.
The problem is that, after working correctly for weeks when answering a call (single tap, ring tone stops immediately, H350 is working full duplex as normal), NOW, when I single-tap to answer a call, the phone (V325i) picks up immediately but the headset continues to play the ring tone *even while the caller can hear me (i.e. the headset is ALREADY connected and communicating) but I can't hear anything in the headset until the ring tone FINALLY stops playing (4-6) seconds later! I have to say "Wait for my headset to stop ringing so I can hear you." at the beginning of every call now. Very irritating considering I use this thing for business.
THAT'S why I don't buy the "You just have to wait for the headset to connect..." solution.
FIRST, If the H350 wasn't connected, it would not be able to transmit my voice while I'm waiting for the ringing to stop. If you know anything about digital broadband data, you know this is automatically true.
SECOND, my headset was not behaving like this for the first three weeks I owned it. It worked as stated at the beginning of this note.
THIRD, the headset and phone begin the sync process the moment the call begins to ring. If there was any delay in connecting, I never encountered it while answering on my headset (usually before the second ring) until two days ago.

SO, question is: What changed? Is this a setting? A bug? etc...
Does anyone else have this problem? (At least one other person has experienced this).

Don't mean to shoot anyone down but the answer just doesn't satisfy me. Sorry.

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Re: Ring Tone Won't Stop

Why on my headset will my boy friends phone play the music but on mine i just hear some duta du noise, my headset also will not stop ringing once the phone is answered?

Posted on Aug 31, 2008

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Re: Ring Tone Won't Stop

I had this problem with my old phone, it was a Samsung Sch-950 I recently upgraded my phone and new phone doesn't do it so I don't have an answer other than to get a new phone.

Posted on Jan 09, 2008

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Hi, one of our Call Center workers cannot hear the ringing phone when she has the headset onWhat's your problem?

The ring from the telephone is picked up by the internal microphone on the HL10 Handset Lifter, typically for most phones, the lifter sits directly over the speaker grill on the telephone where the sound comes out. For telephones that curve out on the left side and don't have a straight edge, there is an accessory called a "Ring Detector" which is used. Here's a link:

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Remote ring detection provides a low tone * triple beep in your wireless headset when you receive an incoming call. This feature requires a handset lifter accessory, such as the Plantronics HL1 or HL10. If you do have a handset lifter but do not hear the remote ring detection, please check the following:

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  • Does the phone have different rings? - For example internal calls vs external calls vs transferred calls. Does the phone ring the same for each type of these calls. If so try changing so all calls use the same tone.

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  • There are 2 versions of the Lifter accessory - HL10 and HL1. The HL1 is a larger older version of the liter with a more sensitive rind detector. Some phones will require the older version of the lifter.

  • Please view the On Line Compatibility Guide to see if the older version (HL1) will be required for your phone.

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