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One thing you can check is the vent filter to the tank. It allows air in but no fuel out. It prevents vacuum lock. It is a hose attached o the tank. By the way, des the bubble primer work? If not that may be the problem as well.
The larger of the 2 lines is the pick up/filter line - the smaller is the primer feed line that goes to the pressure bubble...The fittings are different sizes so it should be simple. To test it , with the hose out of the tank..press the primer bubble...it will blow air out of the line...
If it's new then it should still be under warranty, I would bring it back and ask for an exchange or have them find a place that does warranty work on it. Once you perform anything on it your self that could void out any warranty there is on the equipment. If there is no warranty then I may be able to help you further.