Question about Maytag MAH6500 Neptune Front Loading Washer w/Built in Water Heater

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Maytag door wont lock and go into spin cycle

I found out there was a lawsuit about this, but ours just stopped working now... too late to file for the suit. But I found this on the lawsuit site and it sounds like what is wrong with our machine:
For customers with a claim for door latch and/or wax motor, their Neptune washer will not lock the door and advance into the spin cycle.
So how can we fix it? ...

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Re: Maytag door wont lock and go into spin cycle

In ebay under maytag washers, there's a fix involving a resistor, a transistor, and a new wax motor

Posted on Apr 01, 2008

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Re: Maytag door wont lock and go into spin cycle

You will need to replace the door interlocking device.

Posted on Nov 05, 2007

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Eratic, sometimes door lock doesnt activate, when it does wahser starts but stop mid cycle and wont continue. Replaced door switch and pump

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Aug 5, 2007 - 19 posts - ‎8 authors
Forum discussion: We have a Maytag Neptune front-loader washing machine that ...the drain/spin cycle after a wash even though the timer continues to ... related circuit board failure" their Neptune washer will lock the door, turn on the ... then will either not start tumbling or will stop operation mid-spin cycle.

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May 13, 2013 - The absolute first thing to do to your washing machine that will notspin or drain (whether it. ... I was so fed up with the machine sometimes refusing to spin or drain the .... I just did a load and it stopped midcycle with e and f error codes.... I tried different cycles but all that happens is the door lock engages ...

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1 Answer

My maytag washer does not spin fast enough to get the water out of the clothes. Please advise

Randall, the high speed spin failure can be caused by a number of issues. I would suggest starting the machine without any clothes in it. Once it has filled, make sure the door lock light is on and that the door is, in fact, locked. If the light is not on, or if the door is not actually locked, either the door lock assembly or the control panel is at fault.

If the light is on and the door is locked, stop the wash cycle and start a drain and spin cycle to see if all of the water is pumped out of the drum. All water should be pumped out within 10-15 seconds. If excess water is in the drum, the high speed spin will not start.

Mar 06, 2015 | Maytag Washing Machines

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Maytag washer squeaks when spin cycle stops

We have a Maytag Performa G3300 that we bought on 8/13/2001. It still works great, but on 2/25/10 it stopped heating. We found that by removing the front panel and vacuuming the accumulated lint on the inside of the dryer and the door, the problem was resolved. There were no parts to replace, just vacuuming.

Jan 18, 2010 | Maytag Performa PAV2200

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Im having trouble with my maytag neptune tl washer it wont finish the spin cycle

Please see the following Whirlpool / Maytag service manual for Neptune washers.$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.

Oct 25, 2009 | Washing Machines

2 Answers

Maytag mah4000aww wont stop running.

It sounds like your timer needs to be replaced. The timer runs the washing machine in a pre-determined pattern. It provides the electricity to all of the washing machine components at the correct time and for the correct length of time.

Jun 07, 2009 | Maytag MAH6500 Neptune Front Loading...

1 Answer


Maytag Neptune defective door latch wax motor update
by: Anonymous

The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See for more Neptune information.

Feb 22, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag MAH8700 - NP error code - Door locked and won't open

I don't know if you are aware of this, but Maytag did a recall on this washer in March 2007 where there was a risk of water leaking into the control panel and shorting out the board. You can follow this link to see if your washer was affected based on the serial number:

Here is a link to your user manual to see if it offers any help. The only thing I saw was to use the Cycle Selector button to unlock the door.

I found this on the Maytag site:

Is the door locked and the Add A Garment or Add Clothes light off?
If the Add A Garment or Add Clothes light is off, then the washer door will unlock after the Pause/Off or Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

You could also try their customer service number to see if they have a script for this problem: 1-800-688-9900

The only other solution I can offer is to disassemble your washer if its that urgent and you can't get a repairman out there.

Jan 10, 2009 | Maytag MAH8700AWM Neptune Front Load...

1 Answer

Maytag Neptune Front Door Load, Problem

Hello Yery1975

You said, you have a situation with my washer machine (Maytag Neptune front loader). It was making the noise several times as latching the door, then if would go off and you could not open the door, You found the under soap deposit cord but the situation is not opening the door or no, it is getting he machine to work. Whichever cycle you press, the door makes the locking noise several times, sometimes the door can not be opened and the lock door light is off, the thing is that whichever cycle you try the numbers on the electronic pad would go down several numbers and then it will again make the door locking noise and will stop there, the start button begins flashing and the machine does not wash at all on any cycle, neither it spins or rinses. Can you please, please, help me? Ohooo... some times after trying and trying get the FL code... you have tried keeping it disconnected from the electricity for long periods, plugging it back and all you can think off.... but nothing!!!

You did the right thing

The Maytag Neptune had a lot of very different defects that Maytag was, and is aware of still.
That is why they discontinued that model .
But if you call Maytag service this time, you may find that it will be one of those defects in their design and an authorized Maytag person will recognize which fault is taking place.
perhaps they may cover the parts if you bring it to their attention.

Thank You
Please remember to leave a rating

Oct 03, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Front load washer doesn't spin

My Maytag® Neptune® washer filled with water, but it won't spin or drain-what now?

Start by making sure the machine is plugged into a live (working) electrical outlet. Then check the appropriate circuit breaker and reset it if necessary (or check the fuse if you have a fuse box).

Next, inspect the drain hoses and remove any kinks. Take a look at the drain, too - if it's clogged, call your usual drain service person.

Then close the washer door and firmly press the START/STOP button. In a few moments, after the door locks, the washer should begin to spin. (For your safety, the washer will not tumble or spin unless the door is closed and locked.)

If this doesn't work, please contact Customer Service at 1-800-688-9900 for toll-free assistance and service scheduling if necessary.

Sep 02, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My maytag neptune front-load washer starts the spin cycle in one direction for several revolutions, stops, then does the same thing in the opposite direction, never getting to full spin speed. It does...

does the door lock indicator come on if not you probably have a bad main board and door lock assembly which MT lost a class action lawsuit over about 3 yrs ago

Jun 03, 2008 | Maytag Washing Machines

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