Question about HP PSC 1410v All-in-One Printer

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Scanner problems my printer is plugged into the port but will not scan i have tried every thing please help

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Re: scanner problems - HP PSC 1410v All-in-One Printer Printers & Copiers

Same problem

Posted on May 14, 2008

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Re: scanner problems - HP PSC 1410v All-in-One Printer Printers & Copiers

What Operating system are you using?

Posted on May 09, 2008

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2 Answers

My scanner is plugged in but when I try to scan a document it says my scanner is not responding


If it is your first time using your printer, then you need to install the driver for it to work.

If you have used your printer without any problem before then, there are two possible reasons why your printer/scanner is having that issue:

1. Connection error
2. Driver problem

First thing's first. Restart your computer and your printer. there are times that computers and printers just need a restart for it to work. Yes, it's strange but it's how things work with machines. They need rebooting to work smoothly.

If rebooting your computer and printer won't fix the problem. Here are the things that you can do.

1. Connection error:
a. Turn off your printer and turn it back on. Try scanning, if no go.. proceed to step b.

b. Unplug your printer from your computer and unplug it's power cord and press and hold the printer's power button to 5-8 seconds to completely drain the power. Plug it back in to the wall outlet leaving the connection between your computer and the printer still unplugged. wait until your printer completely turns on. Plug it to your computer and do the scanning process.

If all steps above don't work, then you need to check the driver.

Uinstall the driver of your computer by going to the control panel. After uinstalling it, then reinstall it by using the dvd that came with your printer. Follow the on-screen instructions and try scanning. It should work.

If it doesn't, please reply to this thread.

Thank you for using

Carlo Adrian

Nov 14, 2012 | Dell Photo 926 All-in-One Printer

1 Answer

Product scans but then I can't find the result

The first thing I recommend you try is a new data cable. Scanners require bi-directional communication and will fail even when the printer works. Similarly go for a direct connection instead of using a print server or USB hub. (I have a scanner that had the same problem - the preview scan started but no image saved due to a bad cable.) If you are using a parallel port connection, make sure that bi-directional communication is set for the port (in the BIOS). If you use a USB to parallel port adapter, make sure it is a bi-directional (for scanner) adapter.

I hope this helps.

Cindy Wells

Jul 24, 2010 | Brother DCP 115C All-In-One InkJet Printer

1 Answer

Scan was not successful

Try a new USB cable. Directly connect the printer to the computer if using a hub or print server. Try plugging the unit into a different USB port. Scanners require bi-directional communication with the computer and are much more sensitive to anything that may interfere with that communication.

Do you hear any sounds that indicate that the light source is warming up and moving in the unit? Check if the scanner has a travel/shipping lock and unlock it. If it isn't moving, then you may need to service the unit.

I hope this helps.

Cindy Wells

Apr 02, 2010 | Lexmark X9350 All-In-One InkJet Printer

2 Answers

Cannot scan

you must be install your scanner driver or scanner software. If you see your scanner properties then you can get scane

Oct 23, 2009 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

Scanner does not work when requested from HP Director

Make sure the cable is plugged all the way in to the printer it gets loose for some reason and have had this problem my self many times. I replaced the US plug and mine went away but test the cable can go to and support and read the Trouble bullitins for this printer and you will find a white paper or TSB on this.

Sep 28, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

I can't get my scanner to work it says try starting scan from put

First you have to load the scanner (twain driver). Then load the scanning software. Then plug the printer/scanner into the usb port on the pc. The pc should then recognize the scanner. You might have to turn your pc off then on again to recognize the scanner. Then try to open the scanning software on your pc and put the document on the scanning glass and press the aquire/scan button on the software. Hopefully, that should work.

Sep 14, 2009 | HP PSC 2410 All-In-One InkJet Printer

2 Answers

Hp PSC2355 scan function inop

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....


Aug 25, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Once you turn the scanner on, select scan document, the page(s) will scan, go to the file designated, then when you try scanning again it says that the scanner is busy. Pressing the ok button then says...

this could be down to the scanner connection not being set properly go to the scanner settings check that the port or connection is set to usb if connected directly to computer or if you are using parrallel port set to this the reason you are getting a hang is the document is being saved and then trying to connect to computer or printer and it cant communicate so the docs go no where by turning off you reset it again... good luck A

Jun 10, 2009 | HP Printers & Copiers

1 Answer

Printer/scanner/photocopier. scanner not working. Any ideas?

Are you scanning to your computer? If you are getting an error during the transfer to your computer, check your firewall. I had a scanner (mine is a Panasonic) problem with the transfer to my computer. I corrected it by printing the properties of the scanner and found out the port number that the scanner used and opened the port in the firewall. Hope it helps.

May 04, 2009 | Printers & Copiers

3 Answers

HP PCS 2510 Scanner module keeps running

Please follow my steps:
1. Make a ring, which is 5mm high and 1/3 cut so that it can be mounted at the far right end of the rail bar where the scanner module sliding back and forth. This can help get the none-stopping scanner out of the trap!
2. Do the Semi-Reset opreation. Then you can see the healing result!

Dec 22, 2008 | HP PSC 2510 All-In-One InkJet Printer

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