Question about GE Monogram® ZISS420DMSS Side by Side Refrigerator
Replaced icing kit 2 weeks ago. issue returned
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Posted on Jan 02, 2017
I had this same problem. You need to totally empty the fridge and freezer and allow it to defrost for 24 hours. Then put it back on and it will work. This happens if someone leaves the freezer door open and then it gets closed. The defrosted water freezes in the pipes and doesn't allow the cold air to move up into the fridge so the freezer gets even colder. This has happened to me twice!
Posted on Aug 16, 2008
First, when the refrigerator is running, open the freezer door and hold in the light switch so the freezer light goes out. You should be able to hear the freezer (evaporator) fan running. If it is running, then you most likely have a problem with the air damper. It is a motorized door in the very upper left side, back corner, of the fresh foods section. The door needs to be open for air to flow into the refrigerator section. If you place your hand near the vent holes at the upper refrigerator section and the freezer fan is running, FF section warm, you should feel cold air entering. If not, the damper door may have broken. It is not real easy to get at to replace, but that is where your problem may be. Be sure to check the freezer fan first, as a non-working icemaker may point in that direction.
Posted on Jun 09, 2009
Hi - I just had the same problem on a 48 Monogram 1996 model.
The guys at the factory told my local service center that it was the main logic board ($200 for parts) and they replaced it, but that wasn't it.
It was the evaporator sensor. i don't claim to understand it all, but I think that the sensor is responsible for telling a heating element to turn on and defrost. If it does not do it's job, then frost builds up (You can feel the frost if you feel up in the freezer, up hight and in the front)) The frost keeps the cold air from getting to the fridge. Eventually the logic unit will freak out because ti is trying to keep the fridge cold, but the fridge send back that it is hot.
The repair guy may not want to replace the sensor because it is like an hour and half to get back in there. And it is a tight fit.
Posted on Jun 22, 2009
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