Question about Xerox 6400/XF Color Laser Mfp Workcentre 6400

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Xerox 6400 hangs up at boot screen - Xerox 6400/XF Color Laser Mfp Workcentre 6400

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I hate to say this, but chances are either the software is corrupt or one of the two drives has failed. Your best bet is to call for a xerox authorized technician.

If by chance you are one, download the firmware from xerox and perform the altboot/forced upgrade solution in the manual. Even if it fails it will generally tell you which drive is bad. You can tell by when it fails on reload, copy control or network control. You'll need a new 160gb sata drive that is comparable with the machine, or order a firmware matching set of drives from xerox.

Posted on May 04, 2014

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