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Open and close the front door. The jammed paper
automatically exits the machine.or gently pull the paper out of the output tray.
If there is any resistance and the paper does not
move when you pull, or if you cannot see the paper
in the output tray, open the rear door by pulling the
tab on it.Remove the jammed paper by gently pulling it
straight out.Close the rear door.
Some times it may happen if machine gets ready and after one page print it shows jam2 , then check the lever for jam2 sensor on the top of fusser, the spring may dislocated or lever may broken(rare).
most likly hood is your exit sensor is faulty. The printer work in this way. if it does not print out all the document. it will print again. that is why you kept getting this same issue after a jam open and close door it will print again.
The paper jammed on fixing unit area. Probably the pressure roller is worn-out causing the paper to stick on it rather than sliding the paper out. Remove the fixing unit so that you can remove the paper. Removing the fixing unit needs a lot of skills, I recommend you call the nearest service center for assistance.
Try making prints or copies with the rear door open. If it does not jam your fixing unit (hot area) is functioning properly. With the rear door closed try again making copies or prints. If it jams it's most likely the exit rollers acting up.
1. I've seen the exit sensor break on these units and sometimes the drive gears wear and do not feed properly.
2. If using after market toner or refills this may also coat the exit roller with a film which prevents the exit rollers from feeding parper out by reducing the friction of theses rollers. Clean with fantastic untill cloth does not turn black.
I know the problem, Its the Exit paper sensor! if u make a short circuit on the pin 2 and 3 of the CN2 when the paper reaches the sensor it wont jam. Chainging the sensor resolves the continous paper jam or try to clean it!
Paper jams can occur in 3 places: Entry, registration and exit.
If the paper isn't picking up out of the paper tray, visually inspect the pickup roller. If it looks shiny, replace it. You should also replace the separation pad as they work together. On the 4L/4P/5P/6P the pickup roller has a plastic shaft that breaks. You'll have to replace the whole pickup assembly. This requires major disassembly of the printer. Check our printer repair kits for your model printer. If you don't see it listed, email us.
If you have an HP 4/4+/5 with an optional 500 sheet feeder that's jamming, check the balance knob adjustment. Center it with a full **** of paper for proper operation.
If the paper is jamming at registration or anywhere between pickup and exit it could be a number of things. Check the paper path for torn bits of paper or label residue. On the II/III series, remove the metal registration guide plate (2 screws) and check underneath it. If the pickup rollers are moderately worn, the paper will stop just short of the registration roller. On the 4L/4P/5P/6P remove the screw holding the oblique roller assembly (Inside front of printer) and pull out and inspect the assembly and the area under it. On the HP 4/4+/5 pivot up the metal plate and check underneath it. Check the roller assembly on the left side for torn scraps of paper (a flashlight or torch is necessary).
Make sure paper cassettes are firmly seated, corner tabs aren't bent. Some trays have lifting springs that could pop out if tray has been dropped.
Check your software settings in the program you are attempting to print from. Do you have the correct paper size specified? If you have a different paper size than what is in the tray, you'll get a paper jam.
Exit jams are frequently caused by exit sensors. These sensors are typically mounted on the fuser assembly or adjacent to it. They are plastic arms that block and unblock an optical sensor. The arms can get stuck or knocked out of place when clearing paper jams. The optical sensors can also get dirt blocking the photo cell. Clean the sensor and check for free movement and proper installation of the sensor arms.
On HP II/III series exit jams are mostly caused by worn gears. The best way to troubleshoot this is to defeat the door interlock (see door interlock photo on troubleshooting page). Press down on the arm on the top right of the fuser. Initiate a test page. While holding down the arm, press one of the metal cartridge detect switches just below the door interlock. Watch the movement of the gears. You will get a 51 error because the door is open. Recycle power to get rid of error. There is an arm gear on the lower right of the fuser that can shed teeth. There is also a 14 tooth gear below the large gear on top of the fuser. You can also manually rotate the large gear and check for binding or crunching. If that happens, then replace the 14 tooth gear. On the door, there are some delivery coupler gears that mate with the fuser and drive the exit roller. Check the gears for excessive wear. Replace if necessary. If the paper gets almost all the way out and jams, replace the exit roller or the exit roller assembly. If the error occurs after fuser replacement, check and see if the connector on the left of the fuser is properly mated with the one in the printer.
On HP 4/4+/5 printers the most common cause of exit jams is the exit assembly. Order our 4/4+/5 Exit Jam Repair Kit. Exit jams in the fuser can be caused by a broken fuser drive gear or a broken gear on the fuser. Remove the fuser and check the gear inside the printer for broken teeth. Manually turn the gears on the fuser and check for smooth operation. Check the paper exit sensor arm for proper mounting and free movement.
Check to make sure the rear door is closed on the printer. Open doors can cause 13 paper jam indications.
On the 5L/6L check the registration sensor arm below the pickup roller. Also check the exit sensor arm (bottom center of the fuser). These arms frequently get stuck or dislodged clearing paper jams. On these printers, if you are experiencing frequent paper jams, order our 5L/6L Multi-Sheet/No Feed Repair Kit
there is a set of stripper fingers that kiss the fuser roller and paper is jamming up aginst that area
Open the fuser section door and front door Look at the fuser roller from exit and front door If there is a wiper pad (slides in on a rod from the side of the machine) remove it and put some fuser oil on it
go to area where you find the paper folding up and observe the stripper fingers for any blockage
If there is some bits of toner on the fingers clean them with a q tip and alcohol
take your finger ( make sure machine has cooled and you have unplugged from wall) and press up against the stripper fingers to se if there is movement (some coiers have a solenoid that activates the striper fingers)
The fuser oil hels keep the fuser roller clean and keeps paper from sticking on rollers
Try the copier if this does not fix i believe you have a problem with a solenoid which will require a sevice call
If you want to observe the paper coming through the fuser rollers and seeing if the fingers activate ou can trip the safety swithes in the doors and exits and observe
You need to change the paper type when using card stock, plain etc.
As for the paper jams; you need to check the exit sensor at the exit door, also if you have a duplex, 2-3 drawer you also need to check for jams.
I had the same problem kept getting an error something like Jam at Exit Door Open Door A. When I looked at the top of the where paper normally comes from and flipped it open I found a super crinkled piece of paper, which once removed cleared the jam.