Question about SanDisk Sansa e250 MP3 Player

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Shutting off/ dieing

I was playing my Sansa 4GB e260 when the screen froze, since i couldn't do anything i let the battery die over night. when i pluged it in the next day it seemed to work fine... then about a week later i was going from the song to the music menu and the screen suddenly started fading... it went severat dark colors and then eventualy black. While it wass fading i couldn't do anything now i can't do anything with it what should i do... i have only had it for about a week and a half...

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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1 Answer

It froze on me while i was adding music and is still frozen?


not too sure about this but ive had similar problem with my ipod. i had to let the battery die before it became unfrozen, hope this helps

Sep 22, 2009 | SanDisk Sansa e260 MP3 Player

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that happens to me too. i think the problem is that your computer can't like, sense that it's plugged in, so your battery's dying out, and the computer wont charge it

Mar 24, 2008 | SanDisk Sansa e260 MP3 Player

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pull off the battery and just put it back

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direct us to the drivers needed to install unit on pc thanks sansa e260

Feb 13, 2008 | SanDisk Sansa e260 MP3 Player

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After listening to the first song, i flipped to the next and it froze!


There should be a reset button at the back try this, or hold the power button for several seconds and see if it does anything.

If it's just frozen in on mode you can also wait for the battery to die and then try again.

Good luck.

Jan 19, 2008 | SanDisk Sansa e260 MP3 Player

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My sansa just froze when I unplug it from my labtop


yeah you can fix this, the only way is to let ur mp3 battery die on u and recharge, its a pain in the ass but its the only way ive found

Nov 08, 2007 | SanDisk Sansa e260 MP3 Player

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u have to wait till the screen will be black. I had the same problem with my sansa. it can lasts 1 or 2 days. after screen is black and then do following: 2. change lock switch to orange position 3. Press and hold rec button (at left side) 4. while pressing the rec button, turn the player on 5. it will appear the boot menu. connect the USB cable and try to continue the firmware 6. if it doesn't work, do a firmware downgrade. download this file: http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe 7. execute the application while in boot mode good luck darek

Apr 03, 2007 | SanDisk Sansa e260 MP3 Player

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i just had the same problem try opening the mp3 player and removing the battery, then put battery back in and it should start working again

Mar 10, 2007 | SanDisk Sansa e260 MP3 Player

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