Question about HP Office Equipment & Supplies
Posted by Anonymous on
This is common with generic cartridges. If it is a genuine HP cartridge, you could return it, or try this
Then HP themselves changed the cartridges, making their own cartridges incompatible in some cases, explained here
Posted on Feb 10, 2014
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Posted on Jan 02, 2017
Try resetting the ink settings on the printer's program. I use compatable cartidges all the time in my lexmark no problems, as long as i always rest the ink before i start a new one. Try a good clean too. Why are you contacting hp site if your printer is a lexmark. You need the lexmark site. I thought your printer issue is with a lexmark z1420
Posted on Oct 28, 2008
Are you using a manufacture brand? If your are not I would recommend you get a mfg brand. If your are using a MFG brand then probably your print head is defective usually this is not worth fixing as it is cheaper to get a new one than fix your old one. Good luck
Posted on Oct 13, 2009
SOURCE: Even though I used HP
I've been having the same problem every time I replace cartridges and have contacted HP Support who advised me to do resets, which initially appeared to be successful. Tonight I had a similar problem but could not clear it. After much fiddling around with removing and replacing cartridges, and resetting the printer several times, I noticed a grey lever on the right-hand side of the print head. I lifted that and pushed it back down again. Hey presto - the printer is working again!!
Posted on Dec 14, 2010
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