Question about Maxi-Cosi Familyfix Base Isofix only

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Release button is broken

Can't remove car seat from base

Posted by Anonymous on


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To release the carseat from the base you will need a pair of long nosed pliers.

Under the grey button on the base you would normally use to release the carseat you will find a small hole. Put the pliers into this hole and pull the wire inside firmly toward you. Lift the carseat from the base.

The base will now need to come into our engineers for inspection and repair.

If you're in the UK and the product is under 2 years old, please contact your retailer with your proof of purchase and they can arrange for it to be sent to our engineers for inspection / repair work required under warranty.

If you're in the UK and the product is over 2 years old or you no longer have proof of purchase please contact the customer care team on 01284 413 141 Mon-Thur 08:30-17:30 / Fri 08:30-16:30 (Excluding Bank Holidays) to discuss booking it in for chargeable inspection / repair work required.

If you're outside the UK please visit and select the country you're in, then use the "Contact Us" tab on the right side for your enquiry to be sent through to the customer care team in your country.

Posted on Sep 14, 2014


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Posted on Jan 02, 2017

Bruce Boogie
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SOURCE: We have a cabriofix car seat on a family fix base

Get back to where you bought it for a replacement - these things HAVE to work perfectly to keep your child safe - don't try to "fix" it you could live to regret it.


Posted on Mar 13, 2011

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Hi Melanie

To override release the carseat from the base, use a pair of long nosed pliers to reach the wires that are inside the base. They can be accessed underneath the grey button on the base. Pull the wires toward you and the carseat can be lifted from the base.

This is an issue with the base, not the carseat, so the base needs to be sent in for inspection and repair required. Please contact the customer care team for further assistance. 87985515-e848-4733-8df0-f4baae5e6226.jpg

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