Question about Xerox Phaser 8550DP Printer

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7.010.43 problem with Xerox Phaser 8550

My printer shows the 7.010.43 error. Upon dissassembly, the problem was obvious: the whole Process Drive fell off as the black plastic headers holding the drive in place snapped. This also explains the error as the Service Manual lists Process Drive malfunction as one of the possible cases for this error (see page 3-19) Any idea how to fix this? I was thinking about drilling some holes into the printer's frame and use some longer screws to fix the process drive in place. That, plus some epoxy resin should do the trick. However, the frame appears to be made from some sort of black plastic thta chips off easily so I'm a bit worried. No idea about its machinability ... anyone attempted a fix like this?

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  • Adi Oltean
    Adi Oltean Feb 10, 2014

    Another idea could be to use some strong epoxy resin to fix the black plastic in place. I feel a bit uneasy about this as well as I am afraid that the epoxy might not be strong enough ...

  • Adi Oltean
    Adi Oltean Feb 10, 2014

    Another idea could be to use some strong epoxy resin to fix the black plastic in place. I feel a bit uneasy about this as well as I am afraid that the epoxy might not be strong enough ...

  • Adi Oltean
    Adi Oltean Feb 10, 2014

    I added two pictures ... (sorry for the duplicated message earlier - not sure why was added twice?)



  • Adi Oltean
    Adi Oltean Feb 10, 2014

    Thanks for your reply. But the part being broken is the whole printer frame, meaning replacing the whole printer. Not sure if it's worth it ...

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  • 12 Answers

Hi there, Love your enthusiasm to fix it - probably very similar to me. But I think you'd be better suited finding a replacement part and buying that, then replacing with an original. I'm not sure what part of the world you're in, but there will be xerox service centres around. Or you could call-up a local printer repairer and ask them to get you the part. Otherwise you just start opening a can of worms when you start gluing it in - then there's a potential that it doesn't hold properly and next thing you're having the same problem again. Alternately - try to pick up a used printer on ebay or similar of the same model that is broken or for parts and hope that they don't have the same problem.

Posted on Feb 10, 2014

  • Adi Oltean
    Adi Oltean Feb 10, 2014

    Thanks - the problem is that the broken part is the whole printer frame, meaning that I need another printer. The printer I have is second-hand anyway ...

  • Adi Oltean
    Adi Oltean Feb 14, 2014

    Good news - my expoy-based fix worked! I used the J-B Weld steel reinforced (3960 psi) which proved enough to fix the plastic headers back on the frame, plus an extra screw I added to hold the Process Drive in place

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SOURCE: phaser 8550 error 19,004.40

The printhead was installed in another machine and the codes do not match. You need to manually sync them. Here is the procedure:

Manually synchronize the Printhead and Electronics Module codes.
NOTE: The Printhead and Electronics Module codes should synchronize automatically when a new printhead is installed. If a 19,004.40 error occurs, it is possible that the replacement printhead was previously installed in a different printer. After manually synchronizing the Printhead and Electronics Module codes, be sure to test the new printhead for print quality defects.
To manually synchronize the codes;
1). Power OFF the printer.
2). Disconnect the printer from external devices (A/C power can remain connected).
3). Locate the "Factory Only" port on the electronics module (located between the PS and PE lights (Figure 1).
4). Use a Hard Disk Drive (HDD) jumper (Figure 2) to short the top two pins.
NOTE - If a HDD jumper is not available, use another conductive item, such as a screwdriver, to short the pins. Use caution to avoid contacting the surrounding frame, as this may permanently damage the Electronics Module.
5). With pins shorted, power ON the printer.
6). When printer reaches the mechanical initialization stage of the power on sequence, power the machine back OFF.
7). Remove the HDD jumper.
8). Code should now be synchronized. Power ON machine and verify the 19,004.40 error does not re-occur.
NOTE - If error persists after this procedure, attempt the procedure again, and be sure to allow the printer to complete its BIST and POST test before powering OFF in step 6.





Posted on Jul 23, 2008

  • 2072 Answers

SOURCE: XEROX 8550 DP ERROR Message 09,035,43; 10192

That is a cyan, ( blue) ink stick fault. What is happening is that the cyan ink sticks are not advancing down the ink loader properly.
Open the area where you load the ink and you probably have a cracked, twisted or otherwise stuck ink stick, the code you are reporting specifically refers to the cyan sticks. If you have to remove them, take a screw, a drywall screw is best, and twist it into the sticks and slide it back and out, then replace them or add new ones. But thats your problem.

Posted on Oct 29, 2008

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Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.


Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

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Niallbt

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that is pretty straight forward. More then likely the elsctronics module has failed. Wave amplifier is pretty unlikely.
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Check @ 1-800-835-6100 to see if you are under warranty or have coverage.

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