Question about Dyson DC44 Animal Cordless Vacuum

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DC44 Brush spins when not using vacuum

Brush will spin when battery is connected and not using the vacuum. pulled battery out and reinstalled problem still exists.

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Hi there, it's Jack at Dyson.

The issue you've described sounds very odd, and we'd like to take some further details. If a replacement part is needed, we can also confirm if your machine is within our 2-year warranty period.

When your machine is fully charged and easily to hand, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Our experts will be happy to run you through some quick diagnostic checks to help determine the best course of action.

Posted on Mar 11, 2014

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Posted on Jan 02, 2017

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skyblue67
  • 71 Answers

SOURCE: Dyson - Ball HEPA Upright Bagless Ultracompact and

Hi have you checked underneath to see if the belt has snapped, you will find it either side of the brush, if so you can obtain a replacement at most retails stores but take the model number and make with you, hope this helps

Posted on Jul 19, 2009

rustysheriff
  • 344 Answers

SOURCE: The spinning brush isn't moving

Belt may be off the motor spindle, with the vacuum off try turning the brush by hand, does it turn freely or can you feel the resistance of the motor?

Posted on May 17, 2010

  • 1 Answer

SOURCE: Brush stopped spinning

If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

Posted on Sep 08, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: brush inside main head doesn't spin, and stops

    Hi there,

    Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Aug 12, 2011

    austyn_goodm
    • 17 Answers

    SOURCE: Dyson DC41 brush won't spin

    You need to check the belt hooked to the side of the brush (sometimes hidden by plastic)

    Posted on Jun 26, 2012

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    1 Answer

    Dyson dc44 animal cordless handheld brush not turning but suction fine what can it be


    remove the brush from the enclosure. use a quarter rotate the cover, pull out the brush and clean any debris. operate the unit before installing the brush to see if the device in fact operates as designed. if not replace the unit, if so install the brush and bust out laughing!

    Aug 13, 2016 | Dyson DC44 Animal Cordless Vacuum

    1 Answer

    Carpet brush does not work on dc26


    With this model, the most likely cause is that the brush has become clogged and won't spin freely. Unplug the unit and test spinning the brush bar by hand. If you really can't get spin, follow instructions like these (
    Dyson DC26 DC35 DC36 DC38 DC44 DC45 DC47 Clearing the brush bar Official... that are straight from Dyson). Make sure you get the very ends fiber-free. It should spin better now.

    Good Luck!

    Jul 07, 2014 | Dyson Vacuums

    1 Answer

    Dyson dc44 brushbar


    Hello, this is Ava with Think Crucial.

    There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

    First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

    While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

    You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dc44

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Jun 17, 2014 | Dyson DC44 Animal Cordless Vacuum

    1 Answer

    BRUSH NOT SPINNING ON A DYSON DC44 ANIMAL


    Hi Veronica,

    Thank you for reaching out. I am sorry to hear your brush bar will not rotate. In light of the detail you provided regarding the spindle there are a few checks we need to complete in order to determine the best solution. Please call our Helpline to speak with an expert.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

    Jessica

    Dec 17, 2013 | Dyson Animal Bagless Cordless Hand Vacuum,...

    1 Answer

    Dyson DC44


    Hi Juliet,

    I am sorry to hear you are having difficulty with your brush bar. We recommend taking an opportunity to remove your brush bar and ensure it is free from any debris that might obstruct it. It is also helpful to inspect your cleaner head for any damage. Next, we recommend removing your wand from the main body and attaching your cleaner head directly to the main body of your machine to determine if your brush bar spins.

    If your brush bar spins when the cleaner head is attached to the main body your wand may need to be replaced. If it does not the issue may be with the cleaner head. We recommend calling our Helpline with your findings so we can provide assistance with next steps.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

    Jessica

    Nov 24, 2013 | Dyson DC44 Animal Digital Slim Cordless...

    1 Answer

    The spinning brush isn't moving


    Belt may be off the motor spindle, with the vacuum off try turning the brush by hand, does it turn freely or can you feel the resistance of the motor?

    May 17, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Vaccum not turning or sucking


    Hello,

    It definitely sounds like your belt is broken. If something gets vacuumed up into the brushes, and prevents the brushes from spinning, the motor will continue to try and spin the belt and the brush, but since the brushes can't spin, this will burn right through most belts.

    Especially since you mentioned a sock being sucked up, and the roller brush not spinning, this is a tell tale sign of your belt needing replacing.

    Here's what you'll need to complete this repair:

    - Phillips Head Screw Driver
    - Hoover Windtunnel Replacement Belt, Non-Self Propelled, Hoover Part # 38528033
    - Depending on how long the sock was stuck in the brush, you may need a new roller brush as well. The roller brush for your model is Hoover Part # 48414110. Here's a direct link for the roller brush for your vacuum on our website:
    http://www.govacuum.com/generic-hoover-windtunnel-tempo-fusion-upright-12-inch-replacement-roller-brush-hoover-part-number-4.html

    If you have the Hoover Tempo Widepath vacuum that you listed the repair under, then here's a direct link back to our website, govacuum dot com, to the exact belt for your Hoover Tempo:
    http://www.govacuum.com/agbelhoovpar9.html

    Now, once you have a new belt, this repair is pretty straight forward. I'll explain step by step what you'll need to do to change the belt.

    Step 1. Make sure your vacuum cleaner is unplugged. The easiest way to change the belt in your vacuum is to turn the machine upside down, so the handle is on the ground holding it up, then lean the vacuum over a counter top or work bench.

    Step 2. Remove the bottom plate of your vacuum cleaner. You'll see on the bottom of the vacuum 4 screws that are located on each corner of the brush, remove all 4 screws, and lift up on the bottom plate that covers the roller brush.

    Step 3. After removing the bottom plate, you should now be able to access the roller brush completely, and you'll probably also notice that the belt on the right side of the roller brush is broken. You may just remove the broken belt completely and throw it away. Lift straight up on the roller brush itself to remove it from the vacuum.

    Step 4. Test the roller brush. After something gets stuck in the brushes, and it causes the belt to burn, there's also a good possibility that your roller brush may need replacing as well. Also the roller brush will wear down over time, and the brushes will wear down as well, greatly reducing the cleaning ability of your vacuum. You'll want to test your roller brush, to ensure that it spins freely. If it doesn't, then as you install the new belt, it's possible it could also break immediately. To test the roller brush, remove it completely from the vacuum. Holding just the end caps of the bar with your fingertips, try to spin the brush in your hands using your thumbs. This is how it should look when you test your brush (the roller brush is to a different machine, but testing it will work the same):

    3a76171.jpg
    The roller brush should spin at least 3 or 4 times in your hands on each spin. If the brush will not spin at all, or you feel some resistance when spinning it, then you'll probably want to go ahead and replace the roller brush as well at this point.

    Step 5. Once you have your new belt, and new roller brush (if needed), it's time to install them. First wrap one side of the belt over the metal motor pulley in the back of the vacuum, opposite the roller brush. Now after you have one side of the belt wrapped around this metal pin, put the roller brush through the other end of the belt. Using the roller brush as leverage, stretch the belt with the roller brush inside of it back into the roller brush tray. You'll notice that on the left bearing cap on the end of the roller brush, there's a little rectangular shaped notch. Make sure that the rectangular notch is vertical, and slide this end into the agitator housing first, then fit the other side (circular notch) into the housing. With a little bit of elbow grease, you'll be able to stretch the brush with the belt back into place.

    Step 6. Test the belt and the brush before putting the bottom plate back on. To make sure that belt and brush are properly installed, pull the belt forward towards the brush, and make sure that the brush spins while you're pulling the belt. If the brush does not spin, then either the belt is pinched underneath of the roller brush, or the brush is bad / installed incorrectly. Make sure that the brush spins freely before reinstalling the bottom the plate, otherwise the belt will burn and break again as soon as you turn on the vacuum.

    Step 7. Reinstall the bottom plate, and screw down the four screws. Now you can turn the vacuum on, and make sure that the brush is spinning. If the brush is not spinning, repeat the steps above to make sure that the belt and brush were put in correctly.

    That should fix your problem. Ideally you should change your belt at least once a year. Even if the belt doesn't break, it will stretch out. When the belt is stretched out, it will not pick up as well as a new belt will.

    If you have any problems, or questions about how to do it, please feel free to use the Clarification Request here on the Fixya repair page, and I'll be more then happy to answer any follow questions for you.

    Here's a link to the owners manual for your model that will also give you diagrammed pictures of how to replace your belt.
    http://www.hoover.com/pdfs/manuals/U5140900.pdf

    If you found this repair helpful, please be sure to rate this repair helpful by clicking the thumbs up icons. This small token of appreciation keeps Fixya repair experts continue posting free repairs to help the community. Thank you very much, that's greatly appreciated.

    Chris J.
    GoVacuum

    Apr 07, 2010 | Hoover Tempo Widepath Upright Vacuum -...

    1 Answer

    Bottom wheel won't turn and belt is on


    Hello,

    When a Dyson DC07 roller brush does not spin, it can only be caused by one of two problems.

    The Dyson DC07 uprights use a clutch mechanism to control the brush spinning when you change the floor / carpet switch. When the brush doesn't spin, it's caused either by the clutch or roller brush gone bad. Most other uprights use a belt to spin the roller brush, and if something is stuck in the roller brush it will cause the belt to break. Dyson vacuums however will make that awful grinding noise rather then breaking the belt.

    I'll be happy to walk you through step by step on how to diagnosis this problem and find out which one of these two parts is bad on your vacuum.

    Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:

    b45ef25.jpg
    Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the completely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.

    13bda0c.jpg

    Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some maneuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:

    9665ae3.jpg
    Step 4. Once you get the brush out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:

    3a76171.jpg
    If the roller brush went bad, then you'll need to purchase a new one. Here's a direct link to the roller brush your machine uses on our website GoVacuum.com:
    http://www.govacuum.com/dysondc07.html


    If the brush however was able to spin freely, and it spun multiple times on each spin, this indicates a little more serious problem of the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. There is a very helpful video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.

    If you need to replace the clutch, here's a direct link to the clutch your Dyson DC07 uses on our website:
    http://www.govacuum.com/dydcclasfore.html

    Here's the video on how to replace the clutch:



    When the brush stops spinning it can only be one of these two problems. This clutch mechanism was so problematic that Dyson removed it on the second series of the DC07 models. I hope that this repair was helpful in diagnosing your problem. If you have any questions about the diagnosing, or the clutch change, please feel free to use the Clarification Request form here on the Fixya repair page. If this was helpful you, please be sure to rate my repair as helpful by clicking the thumbs up icons.

    Thank you,

    Chris J.
    GoVacuum

    Apr 04, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

    1 Answer

    Change the belt


    Hi There,

    Here's how you can replace the belt on your Eureka SmartVac 4870. I have taken pictures of the repair to help you better with this.

    Here's what you'll need in order to complete this repair:

    - Eureka Style R Extended Life Replacement Belt, Part 61110
    - Eureka SmartVac Model 4870 Roller Brush Assembly, Part 61520 (Only if the brush no longer spins, or the brushes are worn out)
    - Phillips head screw driver

    Step 1. Turn the vacuum upside down so that the brush roller is facing upwards. Unscrew the three screws that I've highlighted in red.

    56134d4.jpg


    Step 2. Remove the bottom plate after unscrew the three red highlighted screws. Once you remove the bottom plate, you'll have full access to the roller brush and belt area. Remove the roller brush by pulling straight up on the roller brush itself. Discard old belt, and test roller brush to ensure that it spins freely by holding the very end of each side, also called the bearing caps with just your finger tips. Try spinning the brush with your thumbs. The brush should spin several times around with each spin. If you notice the brush doesn't spin at all, or if you feel some resistance when you spin the brush, this means that your bearings are either gone, or will be soon. It may be time to consider a new roller brush at this time.

    16ceeba.jpg

    Step 3. Remove the new Eureka Style R belt from the packaging, and wrap one end around the the metal pin, on the opposite side of the roller brush. This pin is actually the motor shaft that spins the belt, which spins the brush.

    81c4db4.jpg

    Step 4. Wrap the other end of the belt through the side of the roller brush that has the pulley, and use the roller brush to stretch the brush roll back into the agitator housing. Make sure the end caps fit in the housing correctly by making sure there are no gaps between the roller brush housing and the end caps of the roller brush.

    010b671.jpg

    Step 5. After reinstalling the roller brush back into the housing with the belt attached, pull the belt forwards towards the brush. The brush should spin when you do this. Make sure that the belt is not pinched underneath of the roller brush or this will cause the belt to break immediately when you turn the vacuum back on.

    Step 6. Reinstall the bottom plate, making sure that the little notches on the front end of the bottom plate tucked underneath of the reverse notches on the bottom housing of the vacuum cleaner. Tighten all 3 screws back into the bottom plate. Make sure the vacuum is set to carpet mode, and turn the vacuum on.

    If you have any questions about this repair, or if you notice that the roller brush stops when the brushes hit the carpeting, please just use the clarification request form here on the Fixya repair page. I will then be happy to walk you through a little more advanced repair of replacing the clutch in the Eureka SmartVac that controls the rug/floor switch. Most of the time though the belt will be all the vacuum needs.

    I hope that this was helpful information to you. If this helped you, please be so kind and rate the repair as helpful by clicking on the thumbs up icons in the top corner of this repair.

    Thank you very much,

    Chris J.
    GoVacuum

    Apr 04, 2010 | Eureka Smartvac 4870 Bagged Upright Vacuum

    1 Answer

    Beaterbar will not turn and very loud grinding


    Greetings,

    When the Dyson DC07 makes that horrible grinding noise, there's really only one of two things that can be wrong. I have taken a few pictures to help you try and diagnosis the problem.

    The grinding noise is made by the machines clutch mechanism. The clutch is what stops the roller brush from spinning when you change the vacuum from carpets to bare floors. The grinding noise is the clutch slipping, and not being to able to turn the belt. In most vacuums when the belt can not spin freely it will cause the belt to burn or to break. On Dyson's, the clutch mechanism prevents the belt from burning or breaking if you were to get something stuck in the brushes such as a towel underneath of a bad, or tassles on an oriental rug.

    So when you hear this grinding noise, only two parts could be bad, the actual clutch mechanism itself, or the roller brush. I'll gladly help you diagnosis, and give you instructions on how to fix your Dyson.

    Step 1. Make sure the vacuum is unplugged. Then turn the vacuum upside down so that the brushes are facing up. It's easiest if you put the head of the vacuum on top of a bench, or counter top. This is how the vacuum should look:


    b45ef25.jpg
    Step 2. You see on the bottom of the vacuum 3 plastic screws that are usually the same color as the vacuum cleaner. If you're vacuum is purple, the screws will also be purple. Use a flat head screwdriver, and turn each of the 3 screws a half of a turn, counter clockwise to loosen then. After each screw has been turned (you don't need to remove the comletely, just a half of a turn is all), simply pull upwards on the bottom plate to remove it.


    13bda0c.jpg
    Step 3. You should now be able to see the roller brush exposed. You'll now need to remove the roller brush. This will take some patience, and some work in order to get this brush out of the vacuum. There is a special tool that has been designed to help you get the brush out easier. I would try getting the brush out first before buying this special tool. The easiest way is to use a flat head screw driver and pry the belt up while pulling up and out on the brush. With some patience and some manuvering, you'll be able to get the brush out of the vacuum. Here's where you should put the flat head screw driver on the brush:


    9665ae3.jpg
    Step 4. Once you get the belt out of the vacuum cleaner, it's time to test it. Use your finger tips to hold just the end caps on the very end of the roller brush. While holding just the end caps, use your thumbs to try and spin the roller brush. Does the brush spin freely? It should rotate completely several times on each spin. If the brush doesn't spin, or you feel some kind of resistance to the brush spinning, then this indicates that your roller brush has gone bad. Here's a picture of how to test the brush:


    3a76171.jpg
    If the roller brush went bad, then you'll need to purchase Genuine Dyson DC-07 Roller Brush for Models That Use a Clutch Part # 904174, then reinstall the new roller brush into the vacuum when you get it.

    If the brush however was able to spin freely, and it span multiple times on each spin, this indicates a little more serious problem of the clutch itself has gone bad. The clutch replacement repair is a much longer, more challenging repair to do. I posted a video on how to replace the clutch below so that you may follow step by step instructions on how to change it. It was really helpful for me the first time I did this repair.


    I hope that this was able to at least diagnose the problem for you. That horrible grinding noise can only be one of those two problems. If you found this repair helpful, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Please feel free to check out our website for your future Dyson vacuuming needs, we have a lot of stuff already on the site, and if we don't have it up, we can definitely get it for you.

    Thanks again,

    Chris J.
    GoVacuum

    Apr 02, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

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