Onkyo receiver does not respond to anything but my remote app
Everything worked fine, but for some reason yesterday after using my onkyo remote app to control the receiver I was no longer able to use the normal remote and even the unit's buttons themselves were not responding. I couldn't get it to turn on, but after I disconnected everything and plugged it back in it works. The unit is still not responsive to anything but the app. Any ideas?
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Unfortunately, the RC-771M remote doesn't control the TX-SR502. It will only work with these Onkyo models: TX-NR1008 and TX-NR808. The RC-567M is the one for the TX-SR502; replacement remotes that are exact replacements are still available from various places including Amazon.com .
Since the TX-SR502 was released in ~2004, that replacement remote probably won't control other devices that were released in 2004 or later. Onkyo changed its IR code programming before the TX-NR1008 was released in ~2010 and the RC-771M can't communicate with the older receiver. The manuals for the receivers listed above are still available from Onkyo on the product page under the Downloads tab.
Not sure if it's the same, but for the Onkyo RC-799M controller the reset sequence is:
To reset the remote controller to its factory defaults,
while holding down RECEIVER, press and hold down
HOME until the remote indicator lights (about 3
seconds). Within 30 seconds, press RECEIVER
Please determine if the "Audio" button is actually working.... after pressing the audio button, can you still control the DVD, if not then the remote has switched to the Onkyo. Although, this is not 100% conclusive, unless you have a 2nd remote to test the Onkyo with, it provides a sound basis to proceed.
Assuming the remote is transmitting and the IR receiver on the front of the Onkyo is not otherwise blocked, likely faults include the IR receiver, input to the Micro processor, and the Micro processor.
The most probable fault is the IR receiver.
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How you power off the amp won't hurt it generally. I used to fix ONKYO amps under warranty, and I can tell you now, it will be full of dry solder joints. Take you unit to your local repairer, and they will resolder all the offending PCB's inside. This type of repair will fix 99% of strange audio noises and cutting in and out etc. for ONKYO recievers. Otherwise this is quite a good product.
I got an Onkyo RC-717M remote control. It is the remote that comes with the Onkyo TX-SR706 receiver. It is a learning remote. When i entered the cde for the Samsung Blu-Ray it did the same thing as the other remotes I got from Onkyo, the pause, next / previous track buttons wouldn't work for the Samsung BD-P3600. I used the learning function of the new remote and programmed it to work. It works ok now but it sure was a hassle to get it done. In fairness i should have called Onkyo support but their support hours don't match my schedule.
I had this same problem with the Onkyo TX-SR706 this evening, and finally found the solution in the "Controlling Other Components" section of the manual: Resetting the remote control did the trick. (P.S. This problem started after I spent many hours today trying to get my new Acer laptop equipped with a Hauppauge TV tuner stick to correctly display its image on my Samsung HDTV, with sound. I tried connecting the laptop via HDMI first to the Onkyo receiver and then directly to the TV, neither of which worked as it should. I assume that somehow, in all those hours of much plugging and unplugging and fiddling around, I screwed up the remote sensor -- thank goodness I eventually found the "Resetting the Remote Controller" solution a little while ago -- I was approaching the point of ripping everything apart and throwing it out the window!)