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There is a float switch somewhere to measure the level of water in the bucket. That switch is out of position or broken. This can happen if you are not careful removing and re-installing the bucket. Look at the area around the bucket and you should be able to find and fix the switch. Make sure the power is off when you are doing this.
Is the float in the empty or full position?? If it is in the empty position, and the unit will run normally, then yes you can. The water will divert from the evap tray right into the hose. If it is stuck in the full position, and wont run because it thinks it's full, you will have to find a way to put and hold it in the empty position.
If it is like mine, the plastic part attached to the float in the collection bucket is broken and no longer actuates the switch that indicates the collection bucket (holding tank) is full. When I checked several years ago, the replacement part was no longer available. I used tape to keep the switch in the position that allowed the dehumidifier to operate and attached the hose connector to allow the condensate to drain. The collection bucket isn't needed anymore with this arrangement.
If you want it to shut OFF before the tank is totally full, slide the float cup forward. if you want it to fill completely before shutting OFF, slide the float cup backward. Some folks prefer the half full, because the bucket is not as heavy to remove and empty, as it is when it's full.
There is likely a switch operated by a float to turn that light on and turn off the compressor, sometimes manufactures use a rubber "O" ring on the float shaft and they can slip. take the cover off the pump and check the float or in some cases one of two floats are used. Once float turns the pump on and off and the second float shuts OFF the compressor and turns ON the full reservior light.
the water should still collect into the tank. the dehumidifier had a float switch that shut the unit off when the tank is full. In turn it should have a second switch, probably a float switch that turns the pump on and off so that the pump doesnt continue to run when there is no moisture in the tank
Not familiar with this unit, but the float has to be in the reservoir. It has an arm on it which pushes on a switch when it raises with the water level. The switch which the float arm presses is now pressed, which falsely signals that the reservoir is full.
Hope you can figure it out from this. If you have qeustions, let me know.
Offhand, two possibilities: 1. erroneous sensor reading(s) causing system to respond likewise erroneously; and/or 2. firmware/software glitch.
Initially, I would suggest a full hard reset, that is unplug from the mains for an hour or so. This would normally revert the unit back to factory default (assuming no hardware problem). Additionally, you may want to check the sensor(s) like the a bucket full sensor often would be a float switch of some kind.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.