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Whenever I try to use Netflix my Internet Explorer shuts down

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Posted on Mar 02, 2016

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What is error code H7111-1935-20201 in Netflix


Netflix uses Media Source Extension and Encrypted Media Extensions to play High Definition video's in Internet Explorer 11 using HTML5.


Let us try the following methods and check if it helps. Method 1: Reset DRM folder. a.Open Computer and go to the location.
C:\PrgramData\Microsoft\DRM
b.Delete all the contents in the folder.
c. Now, play Netflix videos and check.
Method 2: If that does not help, I would suggest you to disable hardware acceleration and check if it helps.a. Open Internet Explorer and click on Tools.
b. Click on Internet Options.
c. Click on Advanced Tab.
d. Check the option "Use software rendering instead of gpu rendering".
e. Click Apply and then Ok.
f. Restart Internet Explorer and check if the issue persists.
Refer to the link: http://techblog.netflix.com/2013/06/html5-video-in-ie-11-on-windows-81.html
Method 3: Let us try to update the Display drivers from Device Manager:
a. Press Windows Key + R, type devmgmt.msc.
b. Expand the Display Adapters.
c. Click on Properties, click Driver tab.
d. Click Update Drivers button.
e. Click on OK button.
You can also install the display/graphics card driver from manufacturer's website

Feb 22, 2015 | Netflix

1 Answer

In netflix/Movies refuse to load.error message


sounds like your internet is down . Id call your isp

May 19, 2014 | Apple Televison & Video

5 Answers

My netflix online says Whoops, you need to enable cookies on your web browser. They gave me instructions for our Internet Explorer and it still did not work. I also called Netflix and they said contact...


Just fixed this problem for a friend.

Open Internet Explorer, go to the netflix site, click on Tools, Internet options, Security, click on the green Checkmark (Trusted Sites), click sites, then uncheck the box below for require server verification (HTTPS), then click add, this should add www.netflix.com in the box below. Click close, then refresh and Netflxi should work for you at that point.

May 14, 2010 | Microsoft Select Internet Security and...

1 Answer

Internet explorer closes down after 45 secs, no warning just shuts down, firefox also shuts down. Only on laptop and after microsoft updates had been added. Restored to time prior to updates but problem...


Try Resetting Internet Explorer to its default settings. This removes all changes made to Internet Explorer since it was installed, but does not eliminate your bookmarks or feed. To do this, follow these steps:

1. Close all Internet Explorer and Windows Explorer in Windows.
2. Click Start, And then click Internet Explorer.
3. In Internet Explorer, click the Tools menu and then click Internet Options.
4. Click the Advanced tab and then click Reset.
5. In the readjustment of Internet Explorer Settings dialog box, click Reset.
6. When Internet Explorer finishes restoring the default settings, click Close, and then click OK twice.
7. Close Internet Explorer and then reopen it.

If resetting Internet Explorer to its default settings does not fix the problem, uninstall Internet Explorer 8 and then reinstall it. Also run AdAware, scanned for viruses, disable 3rd party, disable microsoft firewall, and check for BHO's.

Jan 19, 2010 | Microsoft Computers & Internet

2 Answers

Computer shuts down watching netflix.........1/2 way into a movie Dell Inspiron 1525mj


The most likely thing is that you need to adjust your power savings settings on the computer in Control Panel. Watching a movie doesn't register as "activity" to the system so if you are set to Sleep or Hibernate after an hour that would typically cut you off half way thorught the movie.

You can change the power savings settings or every 30-40 minutes move the mouse around or click the keyboard etc. to restart the timer.

Sep 07, 2009 | Dell Inspiron 1525 Laptop

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