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You can press the button on the front of the cdrom and the cd drawer will open.Insert the cd and then you can then press the button to close.
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Yes, this can be caused by a faulty button or buttons, where they are stuck in the on position. The control line gets blocked by the stuck button, and won't even eject in some cases. Take it to a service centre and they should be able to resolve it while you wait, and drink their tea :)
Mine does the same. Press eject and give the front of the draw a sharp tap.. the draw should then open.
Also when loading a disk give the draw a hard shove closed just as it is almost shut - seems to make the disk read ok.
I think both problems are related to a worn / slack tray drive belt... I just haven't been able to find a replacement.
for your 2003 TL 1. first remove the CD player (this is the hard part). 2. with the CD player removed, unscrew the top cover (4 or 5 screws) on the CD player. 3. with the top cover removed you can see the stuck CD. 4. all you have to do now is just push the CD out and reinstall