Question about Motorola Mobility i560 Cellular Phone

2 Answers

I560 powers off for no reason

I'm on my 3rd I560 this year & they all do the same thing. Turn it on in the morning (after charging overnight) & at random times during the day the unit has powered off. It will not power back up unless you remove the battery & reinset it. Then it will work fine from 10 minutes to 2 days. The local Nextel dealer hasn't been any help & this is a company phone that my boss is always giving me grief about. HELP!

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  • RKNRSQ Nov 04, 2007

    I am having the same problem with my I560, It will be on then off, I have to remove the battery and then put it back in order to complete my call or to try to place a call. This is a pain. I am also receiving a message of Improper charger when I hook up the chrager sent to me from Nextel. No help from service yet.

  • Anonymous Dec 11, 2007

    I've had a i560 for about a month and then all of the sudden it started powering off. Have to take out the battery and replace it to get the phone to re-start. Stays on for 1min to 1/2 a day then shuts down again. Took it in to the Nextel store and they had no fix. Tried to clean the contacts between the phone and the battery but doesn't seem to help, Please let me know if you have a solution.


  • dannyboy124 Mar 11, 2008

    Same problem.... same steps taken... getting incredibly frustrated... 6th phone in 1 year... Just replace my god frosaken junker of a phone... I am trying to run a business, not always sit in a repair office to have the same problem essentially just handed back to me. ERRRRGHHH

  • Anonymous May 01, 2008

    these phones ****!



2 Answers

I discovered that the problem is the battery. I was having the same problem and it was extremely frustrating. I've had two of this phone and when my newer one started having the problem, I popped the batter into the old one just to see what would happen. Turns out the old phone now has the same problem and I never had that problem with the old phone. I haven't had a chance to try a different batter, but I am pretty sure that the problem lies with the battery, not the phone.

Posted on May 09, 2008

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This could be due to a liquid or physical damage issue. The only way to know is to stop by a local service and repair center. This is covered completely by Sprint Nextel's ESRP (Equipment Service & Repair Program) and TEP (Total Equipment Protection), and can be done at any Sprint Nextel Service & Repair Location. If you do not subscribe to ESRP or TEP, the charge for the repair will be no more than $55.

Posted on Mar 03, 2008


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