Question about Motorola Mobility i560 Cellular Phone

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I560 powers off for no reason

I'm on my 3rd I560 this year & they all do the same thing. Turn it on in the morning (after charging overnight) & at random times during the day the unit has powered off. It will not power back up unless you remove the battery & reinset it. Then it will work fine from 10 minutes to 2 days. The local Nextel dealer hasn't been any help & this is a company phone that my boss is always giving me grief about. HELP!

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Re: I560 powers off for no reason

I discovered that the problem is the battery. I was having the same problem and it was extremely frustrating. I've had two of this phone and when my newer one started having the problem, I popped the batter into the old one just to see what would happen. Turns out the old phone now has the same problem and I never had that problem with the old phone. I haven't had a chance to try a different batter, but I am pretty sure that the problem lies with the battery, not the phone.

Posted on May 09, 2008

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Re: I560 powers off for no reason

This could be due to a liquid or physical damage issue. The only way to know is to stop by a local service and repair center. This is covered completely by Sprint Nextel's ESRP (Equipment Service & Repair Program) and TEP (Total Equipment Protection), and can be done at any Sprint Nextel Service & Repair Location. If you do not subscribe to ESRP or TEP, the charge for the repair will be no more than $55.

Posted on Mar 03, 2008

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