Question about Avaya Lucent Partner 616 Phone

2 Answers

Phone Display and Voicemail

When one extension calls another it reads the extension number then the callers name, our phone need to reflect the changes to staff and desk that have taken place and I have no idea how to do this.  Can you help?

Also, I need to fix our auto message to say the correct names to the correct extensions, again, I have no idea how to do this.  Can you help, with this as well?

Posted by on

2 Answers

Re: Phone Display and Voicemail - Avaya Lucent Partner 616 Phone Phones

We dont have a features button.........?

Posted on Aug 20, 2008

Re: Phone Display and Voicemail

From Ext 10 or 11.
Feature 00
Left intercom
Left intercom
Right Intercom enter extension number
right intercom.
Enter the name

Posted on Dec 25, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Our school has a Siemens 500 OptiPoint 500 advance phone that has a greeting one. Can't find out in any of the manuals as to how I can go about changing it. Can anyone out there help me?

We always programme the voicemail to 555. If you have something different change what is below, which is our 'one sheet' user guide from

All Types of Phones

1. Your mailbox number will be the same as your extension number.

2. Default password is 1 2 3 4

3. Voicemail group number is 555 (unless programmed differently)

Before callers can leave voicemail messages you must activate your mailbox and record your greeting message. We would suggest something along the lines of

"You are through to the voicemail of . . . . I am sorry I am unable to take your call at the moment but please leave a message after the tone and I shall get back to you "

To Record Your Greeting Message

1. Dial the voicemail group number (usually 555)

2. Enter your password (default is 1234)

3. Keep pressing 3 to scroll to greeting messages

4. Press 8 to toggle between your two greeting messages

5. Press 0 to change the message and follow the instructions.

To leave voicemail just press 'Release' or hang up.

Responding to Voicemail

On a display phone you will see "You have messages" on the top line and "Display messages?" on the bottom line. Press tick twice to go to voicemail and then enter your password.

On Siemens 'Entry' phone or display phones with a 'voicemail' button, just press this button and enter password when asked.

On ordinary analogue phones you will get broken dial tone. Dial the voicemail group number (usually 555) and enter password.

In all cases you will then be able to listen to your messages.

To delete a message press 0. It will ask you to confirm by pressing 0 again.

Sep 17, 2014 | Siemens optiPoint 500 Advance - Corded...

1 Answer

Why doesn't one phone in my norstar meridian m7310 phones is not displaying caller id

Either COPY the config settings from a set where it works to those that don't, or on the sets that do not:

F**CONFIG, Terminals&Sets, (enter ext #), ... Telco Features, 1st Display Name: change between Name, Number, or Line.
And remember that some callers (esp Cellphones) do not provide Name info, so if the incoming calls at that extension are mostly from the same #s, it might be normal.

Aug 11, 2014 | NorStar Meridian M7310 Phone

1 Answer

When a call comes in the phone doesn't announce the caller any longer. It just says number available. What do we need to do so it announces the name of the caller.

your phone gets calls in and will associate the name it reads. For example if your friend JOE calls tthen the system will say Call from Joe. But if the number is unlisted or blocked the Call from Number Available message will sound. If you don't have call display the all number coming in are imarked as Number Available.

Apr 30, 2011 | Panasonic KX-TG2356 Cordless Phone

1 Answer

How to forward a call to a virtual voicemail box

With the caller on the phone, press a "Voicemail Transfer" button, then the extension number and hangup.


With the caller on, press FEATURE 14, then the extension number and hangup.

May 19, 2010 | AT&T Lucent MLS-12D Phone

1 Answer

Name Display

The voicemail name and the phone system name come from two different places. Your system manager should be able to reprogram the phone system to change names.


Sep 08, 2009 | NorStar M7310 Corded Phone

1 Answer

How do i change the name on the phone

This should be what your looking for..

From an individual extension with a Display Phone:
  1. Press [ Feature ] [ 0 ] [ 0 ]
  2. Press [ Left Intercom ] one time. The display reads: Enter Name (If a name was previously assigned to this extension, it displays instead.)
  3. Enter the two-digit code for each character you want to enter. (See Valid Entries below)
    For example, to enter the name Andy, press [ 2 ] [ 1 ] [ 6 ] [ 2 ] [ 3 ] [ 1 ] [ 9 ] [ 3 ] . The display reads: 12 ANDY
  4. If you make a mistake, you can press [ Mic ] to clear the display. Repeat Step 3 to enter the correct name.
  5. Press [ Feature ] [ 0 ] [ 0 ] to exit programming mode.
Valid Entires:
Letters A-Z, numbers 0-9, and blank spaces.

Character and Digit Codes:
Letters: Numbers:
A=21 N=62 0=00
B=22 O=63 1=10
C=23 P=71 2=20
D=31 Q=72 3=30
E=32 R=73 4=40
F=33 S=74 5=50
G=41 T=81 6=60
H=42 U=82 7=70
I=43 V=83 8=80
J=51 W=91 9=90
K=52 X=92 BLANK = 11
L=53 Y=93
M=61 Z=94

Mar 10, 2009 | Lucent PARTNER18 Corded Phone

2 Answers

Voice Mail

if you can not transfer a call to voicemail, there isnt a mailbox made. If you transfer a call and it doesnt go to voicemail, then there isnt a mailbox OR it isnt assigned to the voicemail group.

To assign a phone to go to voicemail (if there is a mailbox made)
at extension 10 or 11
press feature 00
LEFT intercom
Left intercom
#310 (auto VMS cover)
group 7
enter extension number.
If it says 2 not assigned, press "1" so it says assigned.
Press feature 00 when done.

If it still does not work, you need to build a mailbox. Will need to know EXACTLY which voicemail it is in that case.

Jan 15, 2008 | Lucent PARTNER18 Corded Phone

1 Answer

Oartner ACS - Voice mailbox

If you go into system admin in voicemail, you have to edit the mailbox and give it a name.
intercom 777, 0#, 123456#, 9, 4 (mailboxes) enter the mailbox number and follow prompts to change the name.

Nov 21, 2007 | Avaya Eurostyle 18D Corded Phone

2 Answers

Going to voicemail

The phone you have can go on several different Norstar phone systems and you can have several different types of voice mail. Your voice mail (and possibly the phone system) needs to have programming changes, not the telephone. Your first step is to determine which Nortel phone system you have and also what model voice mail. You will need manuals for the phone system and voice mail. Hopefully you already have a programming or administration manual for the voice mail. Someone should have gotten this information when the system was first installed but that could have been many years ago.

What happens when you are waiting for that time? Do you hear absolutely nothing? Instead of being sent directly to your voice mail box, it may be sending callers to a voice mail branch where you would normally have a recording "press 1 for this, 2 for that" If there is no recording the system will wait for a response that the caller has no idea of and usually replay the message 3 times before defaulting to your mailbox (in this case a blank message). That is my best guess with the information I have from you so far.

Nov 01, 2007 | NorStar T7316E Corded Phone

2 Answers

How do I view caller ID?

The KX-T7731 is a proprietary system phone. You have a Panasonic phone system. Caller ID is transmitted between the first and second ring but the phone system itself is the only part that gets this information. The system has to be compatible for caller ID and it has to collect the caller ID data and send this information to your phone(s). Your phone can be used on many different Panasonic phone systems. The phone's part number does not help you. First thing you need to do is find out what system you have and if it has caller ID. The phone system part number should start with KXT like your phone.

Sep 17, 2007 | Panasonic KX-T7731 Corded Phone

Not finding what you are looking for?
Phones Logo

246 people viewed this question

Ask a Question

Usually answered in minutes!

Top Avaya Phones Experts


Level 3 Expert

94113 Answers

Cindy Wells

Level 3 Expert

4722 Answers

D. E. Hev

Level 3 Expert

1059 Answers

Are you an Avaya Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides