Question about Symantec WinFax Pro 10.0 for PC

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Received fax is incomplete

I can receive the fax, but the fax is distorted and cannot see the complete page, although the notification saying fax received successfully.

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Wooo..there... compression problems with received faxes are due to the fax modem setup in Winfax. I can't help further without knowing what type of fax modem you are using. I'd suggest going to the Winfax specific web site at http://www.getfaxing.com and post more details there

Posted on Apr 24, 2008

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  • 19 Answers

You may have a problem with the print spooling or cache. A fax being a picture takes a lot more memory and is not compress the same way other pictures are. Many printers, especially inkjet aren't really setup with a lot of ram.

I suggest you go to the manufacturers website and look up their customer support, FAQ's and community. You will find you are not the first one with this problem, and there will be suggested resolutions.

Posted on Feb 11, 2008

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2 Answers

I Cannot Receive a Fax - the pages are blank


A second line isn't needed, this wouldn't cause blank pages to be printed. This could cause fax's not to be received if the line is in use. There could be 2 causes of blank fax's. Either the obvious which is the person sending the fax is faxing the document the wrong way up. Or the fax board on your copier has a malfunction. Because of the copier's age, this seems likely, although i hope not. hope this helps.

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Winfax hangs up after receiving the first two pages


I use win fax pro to receive and the sender use Epson fax equipment. I can receive 2 pages when the sender send continuously.Although I can see 2 pages success message in the inbox,only can see the second page when I double click this message.Surely is I receive 2 pages because this receive message file size is 54kb i.e 2 normal pages for our office daily use size.

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I have an HP L7780. We are having an issue receiving faxing. The pages are often only 1/4 complete. There is no reported error. It doesn't happen all the time.


Send a fax on this number
1-888 HP FAX ME (1-888-473-2963)

and see whether you receive a fax from hp or not whenever HP receives a fax from any number it sends back a fax to prove the functionality you can say.

the reason behind reviving the 1/4th fax can be fault at sender's end

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Whenever some tries to call me while using my DSL,


It sounds as if your PC's fax/modem card is set to automatically receive faxes, so the PC answers the phone whenever it's on. To fix this, you need to set your fax modem to receive manually (or disabled if you don't use it to receive faxes). Open the Printer and Faxes (Windows XP) and double click the fax icon. If this is the first time you've opened it, you'll have to go through the fax configuration wizard, if not, you'll be presented the Fax Console. Click on Tools, Configure Fax. On the second page of the configuration wizard, you'll be presented with the select fax device. This is the page where you select to enable fax sending and receiving. Turn off the Enable Receive check box if you never want to receive faxes. Leave it on, but set to manual if you want to be able to manually receive faxes (every time your phone rings, you'll have a notification in the system tray asking if you want to receive a fax).

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1 Answer

Confirmation page shows zero pages sent. Is there a way to set to show the number of pages sent


I would first test a fax to see if it completes on your end then is received on it's entirety on the receiving end. Then print a fax transmittal report to confirm. Once that shows success, print your polling fax report and verify.

If it says zero pages sent, chances are the fax failed.

Jan 14, 2010 | Brother IntelliFAX 4100e All-In-One Laser...

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Intermittently, the confirmation page on the fax says the fax failed (didn't go thru) but it actually did. Why is this? The confirmation page is printing false results, indicating the fax failed to go...


This is because some faxes don't have Error Correction Mode capabilities.

If there's a slight distortion on the line, the receiving machine (without ECM) receives a fax with some minor errors. And even though for a human eye the resulting fax page is perfectly readable, for the machine, that thinks only zeros and ones, there was an error detected in the data, and hence the trasmission failed.
Faxes with ECM when they detect an error, ask the sending fax to re-send the last portion of data, and this way can bring the transmission to a 100% successful end.

So the only thing you can do is ask your recipients to upgrade their fax machines to an ECM-capable model :)

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Incompleter transmission causes? Result NG?


It means No Good. 5 possibilities:

Receiving machine unplugged
Not a fax number
Wrong fax number
Busy signal
Digital Phone Line

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Faxes are incomplete or non-existent for Panasonic KX-FPC166


check the cover if it has been closed properly, if not check the cover lock and hinges.

Jul 16, 2008 | Panasonic KX-FPC95 Plain Paper Thermal...

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Receiving multiple page fax on Brother Intellifax 4100e


it may be the memory, try switching to direct printing instead of going into memory, if it prints you should change the memory.

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Panasonic kx-fpg376


more then likely the sending fax had a problem and did not send you the complete fax. You should have them resend the page you're missing.
Hope that helps...

Jun 19, 2008 | Panasonic KX-FPG376 Plain Paper Thermal...

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