Question about Symantec WinFax Pro 10.0 for PC

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Received fax is incomplete

I can receive the fax, but the fax is distorted and cannot see the complete page, although the notification saying fax received successfully.

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Re: received fax is incomplete

Wooo..there... compression problems with received faxes are due to the fax modem setup in Winfax. I can't help further without knowing what type of fax modem you are using. I'd suggest going to the Winfax specific web site at and post more details there

Posted on Apr 24, 2008

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Re: received fax is incomplete

You may have a problem with the print spooling or cache. A fax being a picture takes a lot more memory and is not compress the same way other pictures are. Many printers, especially inkjet aren't really setup with a lot of ram.

I suggest you go to the manufacturers website and look up their customer support, FAQ's and community. You will find you are not the first one with this problem, and there will be suggested resolutions.

Posted on Feb 11, 2008

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Installed voice over IP phone system today at work and now my winfax connects, sends page 1, but log status says "No acknowlegement received on last attempt" so it keeps retrying to send the fax. It worked...

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Whenever some tries to call me while using my DSL,

It sounds as if your PC's fax/modem card is set to automatically receive faxes, so the PC answers the phone whenever it's on. To fix this, you need to set your fax modem to receive manually (or disabled if you don't use it to receive faxes). Open the Printer and Faxes (Windows XP) and double click the fax icon. If this is the first time you've opened it, you'll have to go through the fax configuration wizard, if not, you'll be presented the Fax Console. Click on Tools, Configure Fax. On the second page of the configuration wizard, you'll be presented with the select fax device. This is the page where you select to enable fax sending and receiving. Turn off the Enable Receive check box if you never want to receive faxes. Leave it on, but set to manual if you want to be able to manually receive faxes (every time your phone rings, you'll have a notification in the system tray asking if you want to receive a fax).

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1 Answer

Receiving distorted faxes

need more details such as your fax modem type, settings etc. may be a start .

Jan 20, 2010 | Symantec WinFax Pro for PC

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Winfax Basic

If you have the fax # correct, than it is the responsibility of the fax recipient to correct the situation. You cannot make a parametrical changes to someone elses fax machine. Thank you, Dana

Jan 18, 2010 | Symantec WinFax Pro for PC

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Incoming fax freezes system

Try installing the fax controller again, make sure to turn off fax machine, reboot computer and then after trying turning on your fax and send another document.

Nov 18, 2008 | Symantec WinFax Pro for PC

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Notification when fax arrives

In the 90s, cell phone companies and pager companies use to provide a seperate phone number answered by a computer that you could dial with your computer modem which would page/text a specific device you specified.

Most cell phone companies no longer offer this service.

WinFax/TalkWorks can notify your pager or cellular phone (using SMS messaging) whenever new faxes or voice messages arrive.

WinFax/TalkWorks works with Tone Only, Numeric, Personalized Numeric, and Alphanumeric pagers. To use the pager notification feature, you must know:

1.the capabilities of your pager/cellular phone
2. the telephone numbers WinFax/TalkWorks must dial to connect to your service provider
3. your personal identification number (if your pager supports this feature)

Sep 27, 2008 | Symantec WinFax Pro for PC

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WinFax Pro

There is a possible solution at the Web site;f=25;t=1

Hope that helps

Oct 24, 2007 | Symantec WinFax Pro for PC

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How To Import Individual WinFAX files? .FXR and .FXD

Hi You can go to:: and post this request. I've seen it there before you wil need some third party app. Look for Project Number 138099 this will give you more info. Have a Great Day!!

Apr 12, 2007 | Symantec WinFax Pro for PC

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