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Ditto- same issue, hoses are tight, just leaks through the bottom while draining. Anyone with advice? I just bought mine used, and the previous owner is willing to buy a replacement part, we just have to figure out what we need...
Turn the unit OFF and unplug it. Disconnect the hose from the outlet on the unit. Using a plastic 18" Zip Tie, that will fit easily into the drain outlet, carefully insert the Zip Tie and insert it as far as you can. You will reach a bend in the tubing, so gingerly work it past that bend. Once the Zip Tie has reached as far as it will allow, start pulling it slowly back out, while rotating it. This will dislodge any clogs, so be ready for water to follow. It also would be wise, to clean out the tube or hole that drains into the bucket, as it may also have a clog in it.
The drain tube or hole that drains into the bucket is probably clogged.
Turn the unit OFF and remove the bucket. Look in the cavity where the bucket was removed for a drain tube or drain hole. Using an 18" long plastic Zip Tie or something similar (No wire coat hangers) , that's appropriately sized to fit in the hole. Carefully feed the ZIP Tie into the hole or tube and thread it as far as you can. At some point the drain will curve, but you have to carefully get past this point. Once the Zip Tie has reached as far as it can, slowly pull it out while rotating it. This will loosen the clog. Once you have it half way out, be prepared for water to follow. This method should solve the problem.
you have a door seal leak, the ice is from outside air getting into the cooler, you might also check for an air leak it the service door in the bottom back of the cooler.
Check your hose connections in the back for tightness and sealing (there should be some rubber seals inside the screw-in connections) and if tight and not leaking, you might have a loose clamp inside the unit, or a leaking/damaged hose, or even a defective/leaking pump. If it is brand new and returnable I'd return it for a new one rather than try to fix it...
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