Question about GN Netcom GN 9330 Wireless Headset

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Headset will not lift handset

New problem today.  When I touch the button on the headset the handset lifter does not lift the handset on the phone.  When I touch the button on the base unit, the handset does lift as usual.  I tried to re-pair the headset and base and still have the problem.  The headset shows that it has a full charge.  If I use the base unit to lift the handset, the headset works fine except for answering and ending calls.  Help, please!

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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SOURCE: Headset not working

Sounds like your headset isn't paired with its base. With the headset in the cradle press and hold the button on the left side of the base that has two arrows on it. You should see the blue light on your headset turn on. Its now paired to the base.

If that doesn't work, remove the battery from the headset. (This is the back piece of the headset.) Wait a few seconds and then snap it back on to your headset.

Good luck.

Posted on Mar 28, 2008

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SOURCE: GN Netcom 9020 Wireless Headset

Gn/Jabra will replace it for about $50. Just call their help line.

Posted on Nov 06, 2008

  • 1 Answer

SOURCE: pairing

No... But you can connect the headset to the base, unplug the base for about 20 seconds, re-plug the base and it should sync together.

Posted on Feb 10, 2009

eagle338
  • 4889 Answers

SOURCE: My Headset just stopped working

Hi I was in a live session with you when you left. Apparently you have not paired the headset with the base. All you have to do is follow this procedure
Place the headset in the charging base->Press the base's pairing button->Both the telephone and USB buttons on the base until the headset's link indicator will light for 2 seconds indicating that the pairing is successful. It should probabl charge after this.
Let me know if you need more help.

Sai.

Posted on Mar 17, 2009

  • 1 Answer

SOURCE: GN 9350 Wireless Headset doesn't ring on the headset when phone rings

It only picks up certain digital rings. I changed the ringer on my phone and had the same problem. To fix it, I had to plug in the little microphone that plugs into the handset lifter and place the mic over the ringer speaker. Now it works fine.

Posted on Mar 18, 2009

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1 Answer

Plantronics CS55 Headset


Office was wired that way i have one tried several ways to use it without the lifter did't work had to buy a lifter the next problem is the phone not all will work Cisco uniden will work good

Jun 18, 2014 | Plantronics CS55 Wireless Headset

1 Answer

I have a CS70 NC./ no lifter. What is the set up procedure to use my headset without lifting my phone handset. With the base plugged into the headset port of the phone.


If the Plantronics CS70N wireless headset is plugged into the headset jack on your phone, you will need to push the headset button on the phone and then the call/control button on the wireless headset.

Good luck from Headsets Direct!

Jun 10, 2011 | Plantronics CS70 Wireless Headset

1 Answer

Cannot hear phone ringing in headset, only on handset.


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Nov 03, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Can the DTP- etc be programmed so you do not have to lift handset to answer or dial when using Plantronic headset?


no, sorry you need a plantronics (or other) "lifter" to be installed on the phone. The headset has no clue what line to answer on the phone . The lifter will raise the handset when headset button is pressed. Using the auto answer here is a link

http://www.plantronics.com/north_america/en_US/search/index.jhtml?page=1&term=lifter&type=

Oct 27, 2009 | NEC Dterm DTP 16D-1 Corded Phone

1 Answer

Plantronics CS55 requires lifting handset on phone


Please note that your hand receiver has to be off the hook when using the headset.

This is correct, additionally you can use a handset lifter accessory, such as the HL1 or HL10.

Subscribing Headset to Base:

The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

May 28, 2009 | Plantronics CS55 Wireless Headset

1 Answer

Plantronics cs50 head set with lifter has STATIC


Try a system reset:
1.  Lift the headset off of the charging cradle, but make sure the headset is turned off.  It will be off if the green light on the front of the base is not lit.  If it's not, push the call answer button once to turn it off.
2.  Push the call answer button and the mute button at the same time and hold them down.  The mute button is the black little wheel at the top of the headset.  Use the tip of your finger to push it straight down and hold it while holding the call answer button.  A green light on the headset will flash for 2 series of flashes.  Wait until the end of the second series then let go of both buttons.
3.  Put the headset back on the charging cradle and wait 30 seconds.  Lift it back up and try to use it.  If this doesn't work, repeat one more time and then disconnect the power from the base and plug it back in.

Apr 24, 2009 | Plantronics CS50 Wireless Headset

1 Answer

The Headset will no longer activate the handset lifter module


A few things you can do: 1. Make sure that the lifter isn't lifting the phone too high.  To change this, look at the back of the lifter, there is a switch that goes from low to high.  Make sure that's at the lowest setting.
2. Try a reset.  To re-set this unit hold down the minus button on the headset and the call answer button at the same time.  Hold them both until you see the orange light by the call answer button flash a few times.  It should then go off.  If it doesn't go off after 10 seconds release both buttons and push the minus button once more.  The light should now be off.  Put the headset back in the cradle and try again, it should work now.

Mar 19, 2009 | Plantronics CS70 Wireless Headset

1 Answer

Quick Red Flashing Light on Lifter


I think I just fixed the same problem on mine...
My phone has a headset button. It took a couple tries - but 2nd attempt it worked & I see no more flashing red.
I pushed my speakerphone button on the phone, then hit the lifter button on my headset...then hit the sensor button...and voila!

Jan 13, 2009 | GN Netcom Remote Handset Lifter GN-1000RHL...

1 Answer

Plantronics CS55/HL10 Wireless Office Headset System with Lifter won't lift headset


You may need to re-subscribe the headset.

NOTE: Before re-subscribing the system make sure the IntelliStand switch (on the right side of the charging base) is in the "_" position and NOT the "=" position.

To Re-Subscribe:


The headset and the base unit are supplied subscribed to each other. However, if you wish to use a replacement headset with the base unit (or if you lose your connection to the base unit), then you must re-subscribe as follows:

1. Return the headset to the charging base.

2. Press and hold both the + and - buttons on the back of the charging base until the red light on the front of the base starts to flash.

3. Let go of both buttons. The red light should continue to flash.

4. Press the mute switch (black wheel on the top of the headset) straight down until a green light appears on the headset, then let go of the wheel, and the light should remain on the headset.

5. Resubscription is finished when the red light on the base is fully illuminated and the green light on the headset disappears.

6. Remove the headset from the charging base lift telephone handset/press headset button if not using a handset lifter. The headset and base should now be connected.

7. If this procedure does not resolve your issue to try a system reset.

Jan 12, 2009 | Plantronics CS55/HL10 Wireless Office...

1 Answer

HEADSET


A button must be programmed as a "headset" key. When activated, it will lamp red, and put the conversation on the headset jack under the phone (next to the handset jack).

Or you can purchase a headset with an auto lifter for the handset. It picks up the handset enough to answer the call, but transfers the conversation to your headset.

Apr 14, 2008 | NEC DTU 8D-2 Corded Phone

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