I think you have 120Volt pool pump.
Add a comment if this is incorrect since wiring information is based on this assumption.
(1) Wiring problem:
Evidence shows timer is wired in reverse (dial only rotates when pump is ON, and dial stops rotating when pool pump is OFF)
Electrician reversed the wires, but wires need to be tested.
Hot wire from circuit breaker always connects to L
Neutral wire from breaker box connects to unmarked terminal.
This will give clock motor continuous power.
Black wire going to Load (pump) connects to X
White wire going to Load connects to unmarked terminal along with Neutral wire.
Tork 1103 is SPDT timer with 3 watt 120volt clock motor that can control multiple loads and voltages, and can be wired many different ways.http://waterheatertimer.org/Tork-timers-and-manuals.html#1101
(2) Loose dial. The dial should only rotate counterclockwise when moved with hand. The fact that trippers work when rotated by hand says dial is probably not problem. If timer is used, and trippers skip over and do not turn on Load (pump) then order P47 replacement trippers.http://waterheatertimer.org/images/Tork-1102-3-500.jpg