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The following web site indicates the machine should be "lubricated as needed." So, you should probably consult the owner's manual. Your machine is computerized which means there is usually limited oiling required, perhaps the hook.
If you look at the Oiling Instructions in the owner's manual, it has a picture of where the oil should be applied. Only one or two drops!! It should probably be oiled frequently--about every 8 hours of sewing time. Pfaff probably sells a sewing machine oil for your machine. Just tell them your machine model and they should know what you need. Do NOT use 3-in-1, WD-40, cooking oil, or the old stinky brown stuff from grandma's sewing basket!
look in your sewing machine manual, see if it mentions oiling your sewing machine, if it doesn't then the sewing machine could be a self oiling from the factory,,self oiling mean the part were put in oil for a period of time and they won't need oiling, the more you sew then the oil will be released to oil the parts automaticly. sounds like you may need a new bobbin case, did the problem start before the machine was serviced or after?
You should contact a White sewing machine dealer. The manual does mention the machine needs regular cleaning and oiling, but provides no direction for oiling. Usually computerized machines are only oiled (one drop) on the race where the bobbin case rests. However, your dealer should be able to advise you.