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Patty, I'm first assuming you can at least boot the tablet to the menu screen. Scroll over to the settings menu. Scroll down the settings menu to backup and reset. You then have two options given: Back up my data or Factory data reset!
One of my Polaroid 10" S10 Tablet did that. Since it was still under warranty, I called Southern Telecom.1-877-768-8481. Our team is available Monday-Friday 8am-10pm EST.
After they send me an email with issue # & shipping label, that I cut off to use, I put the tablet, wrapped with the rest of the email, in a well padded envelope. Mailed it to Southern Telecom, Inc.
Customer Service - 2nd Floor
14C 53rd Street
Brooklyn, NY 11232
If your tablet freezes, or in any other way does not react, you can force it to turn off by pushing and holding the power button for 15 seconds. If this doesn't work, use the 'pinhole reset button'. Get a paperclip and use it to gently push the reset button on the backside of the unit.
1-877-768-8481 (Toll Free), Monday - Friday 8AM - 10PM (EST)
email: firstname.lastname@example.org Southern Telecom I have a 10" S10 Polaroid. I have had to send it in to Brooklyn, N.Y. USPS 2 day priority mail, twice during the 1 yr. warranty period.They will send you a refurbished one with new battery in it. Make sure you registered it & have proof of purchase.For 8">