Question about Konica Minolta bizhub C351 All-In-One Laser Printer

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For a scanning problem

When I try to scan and store the file in my computer by konica minolta C351 , It shows message trying to gather information so can you tell me what should be the problem?

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What method are you using to scan? SMB, FTP, TWAIN, or scan to HDD and retrieve from computer. Trying to gather informations sounds like it is trying to access something like an LDAP or remote settings/server.

Posted on Jan 08, 2008


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There could be a number of things causing this, including port blocking at your server level - check with your IT professional.

It would help to know how you're trying to scan (i.e. scan to e-mail, scan to FTP, scan to desktop), if the C351 has an EFI (Fiery) print server incorporated and how it's set up for scan interfacing with the copier. There's so many variables, it would be very difficult to pinpoint any one solution without knowing just how the copier and your network are set up.

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Utility/Counter button

#1 Create one-touch.

From here make selections until you find the one you want.


Use your Web Browser to log into the device by entering the copier IP Address. From here you can create one-touches as well, and is easier.

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However, after inputting the e-mail address, press "Start" and it should scan to the e-mail.

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