Question about Vacuums
Posted by Anonymous on
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Posted on Jan 02, 2017
It sounds like there is something wrong with the latching assembly. GO to the Sears Parts website and enter your Model number. Look at the parts assembly for the Nozzle, and the problem will be in one of items 12 through 17.
Posted on Jan 15, 2009
There is one major difference between the hard floor setting and the carpet setting - the brushbar doesn't spin on the hard floor setting. Hopefully this is a simple problem - the rattling noise suggests there may be something trapped behind the brush rollers. You can inspect this by removing the sole plate from the vacuum. Doing this may allow any trapped objects to fall out without need for any further inspection:
To remove the sole plate:
1. Lie the dyson on it's side so you can access the underside or sit on a chair, turn the vacuum upside down and hold it between your knees.
2. Using a coin or a large flat-bladed screwdriver undo the two yellow fasteners on either side of the "sole plate" which covers the brush rollers.
3. Pivot the back edge of the sole plate upwards and remove it
Any loose debris can now be easily removed, While the sole plate is removed, it is a good opportunity to inspect the brushes and remove anything else that may be stuck to it.
Replacing the sole plate is the exact reverse of the removal process. Before replacing the sole plate, ensure that the brush bar is correctly and fully inserted.
There are other possible reason for the rattling noise, but your description leads me to believe that this should cure the fault. Inspect the brushbar first and then post back if you need further assistance.
Posted on Dec 15, 2010
Sorry to hear you're having difficulties using your DC14 on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.
If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Dyson Online Customer Support
Posted on Aug 15, 2011
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