I try to press anything on the player, but it just doesn't work. I tried the other solution for this problem about pressing play and pressing reset for four seconds, but it's not working. The same screen is just displayed.
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hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at firstname.lastname@example.org if it works..Gud Luck guys
if it keeps on rebuilding the library the disk had a bad spot on it try going in to recover mode and do a clean if that doesn't work do a format if that doesn't work download the latest firmware if that doesn't fix you will need a new hard drive or flash drive.
I just found this on another website and it seems to be working so give it a shot
Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems
Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
Before returning the player, try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?
I also had this issue and had tried ALL of these soutions with no success. I had just given up with this unit (as useful and functional as it was when it was alive) - after days and days of trying all these solutions and more when I thought I'd try one more recovery session before getting the sledgehammer out - I reset the unit with the paperclip/pin and held down (as difficult as it is) the Play / Return AND the center button all at the same time - and there it was finally - the administration menu. I formatted, cleared, etc.. and then used the ZEN firmware upgrade process (you can download this from Creative if you need the firmware but chances are if you're here in this group you are just short of becoming a jr. Creative Technical support person). I am now back in business - but how long do I really have? We'll see......
ok, first you will need to let it rebuild as far as it will go without interuption. Then once it gets stuck... take a a clothes pin or a real slim piece that will fit into the reset hole. The reset button is near where you would normally plug it in for data transfer or power supply. Now your player will restart, you shouldn't lose any infomation at all by doing this. After you do this, you need to try and press the power button so you can power the system down. If you are able to power the system down, that is good... then after it is off, you will need to plug it into your computer to charge... or plug in your wall charger in order to charge the system. Once plugged in... leave on charge over night. The next day... unplug the system from the power supply. Try to let it sit for a few moments before you do anything to it...
After letting it sit, try powering it on...
If it starts to try to rebuild the library, then while it is doing so, lay it on a desk and do not move it until done. After that... if it comes on as normal... it is fixed. However, this is a problem I have had with mine too! So if it does not work after that... you may try to contact me at email@example.com
Thanks and I hope I was able to help you with your Creative product!
Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen.
and let us know what happened