Question about Verbatim 1TB USB2.0 HDD USB 2.0 Hard Drive
External hard drive with number 47512 is not recognized by computer
Posted by Anonymous on
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Posted on Jan 02, 2017
The bad news is he's mostly right, not much the average user or lazy technician can do.
The good news is if you handy there's a cheap solution you can attempt, and if it fails several escalating levels of professional assistance you can get.
First, if you're feeling handy and want to try this yourself you can remove the HDD which will be a standard 2.5" or 3.5" harddrive(measure the narrow side).
Second, remove the cables and unscrew any mounting brackets.
If the cables are similar sizes and smooth resembling a USB cable they are SATA Cables and it is a SATA drive.
If one has four cables, usually one red, one yellow and two black and the other is a much wider wafer cable with either 40 or 80 pins it is an IDE drive(which type is of utmost importance in the next step).
Now, go to a computer store, or parts store(no staples doesn't count). Ask for a 2.5/3.5" SATA/IDE hard drive enclosure. I will be an empty shell similar to the one you just took apart.(should cost 20-50 depending on brand and store, I like nexstars myself but brand is not that important).
Take it home and assemble it with your drive inside. Power it up and plug in the USB.
If it works you HDD is likely fine and just the controller board has failed in the other enclosure. If it doesn't you're only out a few bucks and now you know for sure the problem is with the HDD and you will likely require further, direct assistance from a pro like myself.
Either way get back to me and I can bump you along to the next step or pat you on the back for a job well done
Hope this helps FixYa,
Posted on Apr 26, 2009
A few questions that may confirm problem.
Does your computer seem to know that something is plugged in?
Or does it say that it does not recognize the device?
Well, if the computer actually knows that a device has been plugged in, but you just cannot see the device in my computer, here is how you fix that. Just follow these steps:
Now you should see your device presented in the schematic below.
Right click on the device and assign a new drive letter.
If your computer states that it does not recognize the device, try plugging it in one of the back USB ports of the computer. Please rate this.
Posted on Sep 29, 2009
First, try to connect it to a different computer, to see if it can be read on _any_ computer at all.
Second, check the warranty-status of the unit; if the warranty still is valid, Verbatim will replace the hardware (but will NOT make any attempts to 'recover' your files).
Third, an external drive has two major components -- the disk-drive and the USB-to-disk-drive adapter. Open the enclosure, and remove the disk-drive, and connect it as a 'slave' disk-drive in a desktop computer, to see if that interface hardware is the problem.
Posted on Oct 07, 2010
Is the new cable USB 2.0? Not all cables are equal. There are some cables with the correct connectors that do not even have the data wires passed through. they are described as charging cables.
It may sound foolish to ask, but is the power supply connected to the drive, plugged into power and switched on? You may not have disconnected it, but someone else or the cat may have.
Is there a switch on the drive casing?
Can you check the power supply and see if it is supplying 12 volts?
If none of this works, you could open up the case and remove the drive.
You could obtain a external drive case, and try it in that. That would give you a new cable and power supply so if the drive is ok, you should be able to access it.
It will almost certainly be a sata drive.
Posted on Feb 01, 2011
If a hard drives starts clicking it would indicate that the heads are not functioning correctly and the drive is near or at the end of its useful life. It may be possible to recover the data from it but it depends on getting the computer to recognise the drive. I have heard of several 'tricks' but don't know about the effectiveness of them. These include wrapping the disk in a towel and sticking it in the freezer or using a throwing action similar to that you would use with a discus but obviously without letting go!
If you can take the actual drive from the casing you may be able to connect it directly to the computer using a special usb cable like this one
Please note I have no connection with the seller and the link is for illustration only.
Posted on Mar 02, 2011
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