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The flap that holds it down should have an arrow on it showing which way to push it. After you slide it the direction you should it will slightly spring up. At that point you can easily pull the SIM out and replace it with the new one. Press it down and push it back in the opposite direction.
This is probably because your phone is locked by your carrier or it could be because different countries uses different standards. If you know that it should work, contact you carrier (E.g ATT) and see if you can have them unlock your phone for a small fee - which then should make it able for you to use the foreign SIM-cards you like to.
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of course your imei will have been blocked, if you dont pay the bill, the phone is blocked from using any sim, all you can use it for now is an ipo. Unless you can find someone in a foreign country to swap it with you
i'm a business traveler and travel to a lot of foreign countries , in my experience unlock codes
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it may be that the sim card is not functional in your country OR that the phone is blocked from making calls. If its the first, just getting a local sim card should cure it. If it's the latter you'll need to phone the operator to unbar it.
If you mean unlocking as in using it with other service providers (such as tmobile), then just call att and say that you need to unlock the phone to use a foreign sim card. They should give you a code to put into your phone that unlocks it to all service providers. it worked for my dad when he left the country and had to use another sim card.
hope this helped!
all you have to do is contact motorola, tell them you are going out of
the country and you will be using a foreign sim card. (it might be helpful to tell them you have tried to obtain the code from your provider but they were unable to successfully unlock the phone or they were hesitant in providing assistance with the matter.) they will provide
the subsidy unlock code. no need going to those pay sites to get
something that is available free of charge. remember; you purchased the phone... which means you purchased every software that was originally meant to be on the phone.