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closed means there is no clerk signed in. if either pressing the clerk button at the top right of keyboard or pressing 1 clerk does not sign in a clerk it has probably lost it's programming. to reset to factory condition turn the C key to six oclock position and unplug then reconnect plug while holding down the double zero button
The sequence should be: Depress and hold the mileage reset button on the gauge cluster. While holding it in, turn the ignition key to the run position ( do not start the engine), You will see the mileage read "0000000" for 5 seconds, and then see the mileage return. After the mileage returns, the "Oil Life" has been reset. If you have the owners manual, it will be inside. Good luck.
Reset the system by the following procedure:
1. Turn the ignition key to the "OFF" position with the odometer reading shown.
2. Turn the ignition key to the "ON" position while holding down the "ODO/TRIP" knob.
Hold down the knob until the light goes off. Before the light goes off, it illuminates for 3 seconds, flashes for 2 seconds, illuminates for 1 second.
Are you sure it has been setup to use clerks by code number? This model can also use the buttons next to the key for clerk logon. If you have the USA version, the clerk buttons will not be there and you must log on with a clerk code. The default for each clerk is the same as the clerk number, so try 1 CLK#, 2 CLK# etc and see if you can log on. Otherwise, you will need to read the programming with an owner key to find out the clerk codes. See how you get on
this should be easy enough. You will most likely need to use the reset button on the inside of the printer cabinet. Once reset you may need a new battery .
Unplug the machine.
Turn the key to program.
HOld down the red reset button inside the printer cabinet.
After counting to 10 release the reset button.
If the display comes back with all "'0's" all should be good.
If this gets this far then enter 12001 and press subtotal.
the machine will stall momentarily
and be ready to run.