Direct dialing I have a small office with 5 lines. I would like to set up a choice for the callers to reach the relevant section of the office (Billing, nurse, receptionist, managet etc) how do i do that.

These errors are usually related to interference, static, or noise on your phone line. Here are some steps to troubleshoot and resolve the issue:

Check for a dial tone:
1. Press the Hook button on your Brother Intellifax 2820 and listen for a dial tone.
If there is no dial tone, press Hook again and proceed to step 2.
If there is a dial tone, press Hook again and move to step 4.

2. Verify telephone cord/line connection:
Ensure that your telephone cord/line is correctly connected to the port labeled LINE on your machine (located on the lower left side).
If the cord is already in the LINE port, proceed to step 3.
If it's connected to EXT, remove it from there and connect it to the LINE port.
Press Hook and check for a dial tone.
If still no dial tone, proceed to step 3.
If there's a dial tone now, move to step 4.

3. Test with a known working telephone:
Disconnect the telephone cord/line from the LINE port on your machine.
Connect it to a known working telephone and test for a dial tone.
If there's no dial tone, the issue is related to the telephone line or wall jack. Contact your telephone service provider.
If there's a dial tone, reconnect the cord/line to the LINE port on your machine.
Press Hook and check for a dial tone.
If still no dial tone, consider warranty and service options.
If there's a dial tone, proceed to step 4.

4. Remove splitters or other devices:
Check if you have any splitters, commshare devices, credit card machines, or power strips connected to your machine or the telephone wall jack.
If yes, remove them for testing purposes.
After removing any devices, continue to step 5.

5. Adjust Compatibility settings:
Press Menu/Set.
Navigate to Miscellaneous > Compatibility.
Choose Basic (for VoIP).
Press Menu/Set and then Stop/Exit.

6. Send a fax:
Insert the document face down in the Automatic Document Feeder (ADF).
Adjust paper guides to fit the width of your document.
Enter the fax number using the dial pad.
Press Fax Start.

Remember that testing the Brother machine on a different, known-working telephone line can help determine if the issue is related to the machine or the telephone line. If the problem persists, consider contacting Brother Customer Service for further assistance.

If you feel the need to seek another machine, assess the features you need and your budget. Here are possibilities: here are some reputable brands and their models to consider:

Epson WorkForce WF-2750DWF:
This all-in-one printer and fax machine offers economical ink usage and a convenient LCD screen.
Features: Print, copy, scan, and fax.
Scan resolution: 1200 x 2400 dpi.
Dimensions: 16.73 x 14.17 x 9.06 inches.
Weight: 14.55 lb.
It's a budget-friendly choice for home and office use.

Brother MFC-L6800DWT:
A high-speed monochrome laser fax machine with additional features like printing and scanning.
Ideal for small offices.
Check out its performance and ease of setup.

Canon TR8620:
A multifunctional all-in-one printer, copier, and fax machine.
Offers versatility and functionality for various tasks.
Consider it if you need a reliable fax solution

Try resetting the machine to it's defualt settings.

Hello, Nikki -

If all 3 phone lines are land lines, then you should contact your telephone service provider (technical customer service) because there is probably some problem with the exterior phone line connections. The wiring in the exterior connector box was probably negatively affected by your power loss.

Best wishes.

• Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
• Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
• Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.


• Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
• Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

I have a PRI and am asking the same question. I do know that you do have to go into programming to set this up. You also have to have a COIB card installed for this to work for standard Direct Inward Dial lines.

Night service will only control if AA to answer (main greeting) or human, you!.
If people enter extension and it goes straight to vmail then the user invoked that option (Feature 987) which is what you should do when you leave your office.

It's a DISA (Direct Inward System Access) card and you don't. All you have to do is just turn it off in software. In C.O. programs 414-416 or 3.1 in the Maintenance Console, you make sure that no lines are pointed to DISA and probably set to Normal and the system will ring normally.

Carl

Under greeting table 1 set your greeting attendant assignment as 100,that should send the caller to mbox 100 if they press 0 or make no selection at all

It's not in the maual, because it's not part of your phone system unless you have PRI trunks. On standard loop start central office lines, it's a function of the dial tone provider. Carl

Is thi sin an office?
Are you using a direct outside line or is it an office extension?

Your office extension may have restrictions on it and you would need to remove those.

I would confrim the numbers are fax numbers and that that line is ok by:

• Dialing those fax numbers from a working phone line other than the fax machine
• Unplug the fax and plug in a regular phone in the same line and see if you can dial out and then try those fax numbers again.

If the numbers work from a normal phone but not the fax line, then I would check that line for restrictions.