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In coming caller says they here touch tones as if I am pushing key pad

When I receive a call on my magic jack the caller says they here touch tones as if I am pushing the key pad on the phone but I am not pushing the key pad buttons. Purchased new phones at my home but problem is still on going. Does not matter if I call out or if another party calls in . I never here it on my end only the caller hers the tones. It happens on the use of a Cricket Cell phone and a Sprint Cell phone service the same . The problem seems to be intermittent as it starts in the beginning of the call then the problem quits then comes back .

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http://telecom.hellodirect.com/eBiz/pdf/phones/GE_28111_Manual.pdf

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