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With mine, the battery in the weather station has to be changed twice as often as the one in the external unit. Even though the display on the home unit is visible, it doesn't have enough power to pick up the signal from the outside sensor.
I am not familiar with yours, mine is national Geographic.
The reviews on yours are very mixed, but lots of questions are answered.
Try repeating the initial set up procedure. Remove all batteries from outdoor and indoor units. Install known-good batteries in the outdoor unit. Allow time for the outdoor unit to begin transmitting data. Install known-good batteries in the indoor unit. You should see the outdoor temperature displayed.
There are a couple of possibilities for the failure to transmit/receive outdoor data. First, resynch the two units. This will depend on the manufacturer. For some brands, you need to take the batteries out of both the indoor and outdoor units for 10 minutes. Then put the batteries into the devices with both side by side (working inside is easier). Wait until the outdoor data is displayed. There are some weather station systems where the outdoor unit isn't weather-proof. You may need to dry the outdoor unit for several days after removing the batteries before resynching it to indoor sensor.
If the data displays properly when the outdoor unit is inside, you may have the outdoor sensor too far away from the indoor unit. (The distance will depend on the number of walls and the composition of the wall studs/siding.) Try keeping the two units closer together.
If the outdoor data isn't displayed when the two units are side by side and the reset procedure doesn't work. One device has an internal malfunction (transmitter or receiver failed). It's probably best to replace the unit. If it is under warranty, contact the manufacturer.
I hope this helps. For specific details on resetting the indoor and outdoor units to synch them, please add a comment with the make/model of your weather station.
(I've seen Davis Weather stations damaged by a close lightning strike. The outdoor unit had to be replaced.)
You may have to "reset" it by removing both indoor and outdoor unit batteries, waiting briefly, then reinstalling batteries in the outdoor unit followed by the indoor unit. After awhile, the outdoor unit should begin sending information to the indoor unit.
I had the same problem, Since the outside temp wouldn't read, I figured it was the outside unit batteries. Went through half a dozen AAA batteries and wouldn't read. It was the indoor unit. Had the same bats I installed 3 years ago. DUH! Replaced the AAA, and all was well. When the inside batteries die out, it has just enough juice to read indoor temp, but not enought to sense exterior signal.
I believe they ask you to press the reset button on the main unit first, but that may not be your problem. Double check the batteries to make sure they are installed correctly. If one of the batteries in the outdoor sending unit is in backwards, it will not send the outdoor data. On the indoor unit, there is typically one battery that is used for receiving the signal from the outdoor unit. If all of the batteries are in correctly but that one, you will see the display and the indoor temperature information, but the outdoor information will not be displayed. Also, make sure the units are close enough to transmit.
I have a BIOS wireless indoor/outdoor thermometer. The indoor base unit doesn't display the outdoor temperature - it is blank - however the other temperatures - humidity, indoor temp, etc., are displayed, What is the problem? We have misplaced the manual so we don't know what to do.