Question about Dyson Ball DC24 Bagless Upright Vacuum

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My Dyson DC25 makes whining noise on switch off and ball filter pops out.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: My Dyson DC25 keeps blowing off the filter within

I just started having the same problem. Did you figure out yet?

Posted on May 22, 2010

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  • 1318 Answers

SOURCE: My Dyson DC25 keeps blowing off the filter within

I would try the filter first. The filter on your unit should be replaced at least once a year, more often if it gets used a lot or in a very dusty or dirty environment. If the filter is clogged air cannot pass through it just as if you laid a piece of plastic over it which can cause it to blow off.

Posted on Jul 21, 2010

futrueneuman
  • 75 Answers

SOURCE: when I turn my Dyson

Check if the belt still is connected and freely rotating the brush. Dyson vacuum belts are not replaceable.If the belt is going bad, the clutch assembly has to be replaced

Posted on Apr 23, 2011

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My dyson dc25 which I

    Hi there,

    Sorry to hear you're having difficulties with your DC25. If you haven't tried this already, try pushing the filter firmly into place until you hear an audible click. This should stop the filter popping out of place.

    However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks on the phone, which should hopefully resolve this issue.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 08, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: the filter in the ball keeps popping out when i vacumn with my dyson dc25

      Hi Maureen,

      I'm sorry to hear you're having difficulties with your DC25's filter. We should be able to resolve this for you, but we'll need to discuss this with you directly. Please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      We'll look forward to hearing from you.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      Posted on May 29, 2012

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      1 Answer

      Dyson ball dc25 filter B keeps popping out


      Hoover or dyson , can not be both

      Jul 22, 2016 | Dyson DC25 Vacuum

      3 Answers

      Ball makes a clicking noise every 0.25 metres. Please help


      Please read this answer all the way through there is something that may be relevant (strike out 'important') at the end !

      Maybe it's this
      "clip that holds the filter in place and the locating lug of the access flap to gently rub together as the ball rotates and create a slight clicking noise as the appliance is moved around (though is not routinely noticed due to the motor noise)"
      (from Fully Cleaned Serviced Refurbished Dyson DC25 Animal Ball Vacuum Cleaner )
      stop press - I just saw this - if you do not have proper Dyson brand HEPA filters - see end of answer - you may get a loud clicking sound....
      The manual tells you about removal and cleaning HEPA filter - the All floors version has one as well)
      Otherwise I can only refer to Dyson support, there are various ways of contacting them given at the top right of this webpage Support forDC25 Multi Floor
      (the user guide manual is downloadable from this webpage)
      Sounds to me as if maybe there is an irregularity on the ball that is contacting the body/ball housing every time the ball does round....unfortunately this makes the ball diameter ~8cm which too small.

      18.April.2015

      Beware Some After Market DC25 Filters Do Not Fit Correctly March 2014

      Apr 18, 2015 | Dyson DC25 All Floors Bagless Upright...

      2 Answers

      My dyson filter in ball keeps popping out when it gets hot. whats wrong with it


      Pretty common problem with that model... Caused by unit not having enough air flow across the filter. This higher pressure is greater than the latch holding force and pops off. Blow it out with my air compressor and it should fix the problem

      Feb 18, 2015 | Dyson DC25 All Floors Bagless Upright...

      1 Answer

      I have a DC 25 orange ball upright Dyson. The catch on the blue filter in the roller ball does not hold and pops up after a few seconds use. The service engineer says that it is a design fault. Is


      Not true, Dyson DC25 All floors has an orange ball. The sales man doesn't know what he's talking about. What it sounds like you need is a new filter. DC24 filter is different. Keep in mind that the DC25 is one of the most problematic machines in the Dyson line up and most of them don't last more than a couple of years. Before you throw money at it, take it to your local vac repair shop to get a proper diagnosis from a professional.

      Jan 08, 2015 | Filter Vacuums

      1 Answer

      Dc25 filter keeps popping out in ball and jamming ball can anything be done to fix


      Hi, it's Ambrai from Crucial Vacuum.

      There are two reasons why the post filter may pop out. One reason is that the spring on your filter may be broken. The post filter should pop in and you should hear a click to make sure it is locked in place. If you don't hear that click, the spring may be broken. Otherwise, your post filter may be dirty. Once the filter is packed with debris, air can no longer pass through it causing the ball to pop open. There are also two types of filters for your Dyson DC25. Remember for optimal performance, it is recommended to change your filters every three to six months.

      You can purchase your replacement filters directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

      http://www.crucialvacuum.com/dyson-dc25-filter-1879.html

      I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.



      Ambrai Brown
      Crucial Vacuum Customer Care
      http://www.crucialvacuum.com

      May 07, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Loud whining when the dyson goes on and off


      Dyson vacuum cleaner - Strange noise troubleshooting.
      WHISTLING NOISE
      If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
      If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.
      If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.
      A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
      If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
      The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one


      POPPING NOISE

      A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
      This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
      Sometimes a popping noise is a bit simpler.
      All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
      The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
      Go to our suction problems page to troubleshoot it.

      RATCHET NOISE

      If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
      The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
      Don't know the difference?
      Look at the two models below, the one to the left does not have a clutch the one to the right does.
      Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.

      Anyway, back to the ratchet noise. This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

      Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
      If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

      When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
      If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

      Dyson vacuum cleaner - Strange noise troubleshooting.
      If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
      If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.

      If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.

      A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
      If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
      The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one

      POPPING NOISE

      A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
      This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
      Sometimes a popping noise is a bit simpler.
      All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
      The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
      Go to our suction problems page to troubleshoot it.

      RATCHET NOISE

      If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
      The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
      Don't know the difference?
      Look at the two models below, the one to the left does not have a clutch the one to the right does.
      Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.
      NO CLUTCH

      CLUTCH
      Anyway, back to the ratchet noise.
      This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

      Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
      If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

      When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
      If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

      LOUD VIBRATING, SCREECHING OR REVVING NOISE
      If your Dyson vacuum cleaner is making a loud vibrating or revving noise.
      First thing to try is empty your bin and make sure there are no blockages, if that doesn't solve it then remove the brushbar and then try switching your Dyson back on again.
      If the noise is normal again then it is your brushbar or possibly clutch if applicable. Remove the brushbar, cut off any hair, remove the end caps of the brushbar and apply grease, WD-40 etc to the bearings. Put the end caps back on again and try and spin it, does it spin freely? If not then the brush may need replacing.
      If the noise remains with the brushbar removed then I'm afraid it is a motor failure and will need a motor replacement.
      If your motor fails with this noise usually it is down to the filters not being washed often enough and dust choking the motor.
      If you have one of the ball model Dysons, such as DC15, DC24, DC25 etc. this could be your brushbar motor, brush bar or the end cap!
      Best thing to do is remove your brushbar and end cap and inspect them. Any obvious sign of wear or damage then replace them. Also inspect the part at the other end of were the brushbar sits (this is the brushbar motor and drives the brushbar) Is it worn or damaged? If so you will need a new brushbar motor.
      Try switching it on with the brushbar removed and the brushbar motor turned off at the switch.
      Is the noise still there? If yes then there is a good chance you need a new main motor (not brush bar motor)
      If your answer was no, try switching it on with the brush bar motor on (will need to be in the leaned back position for this) Is the noise still there? Yes, then you will need a new brushbar motor.
      If your answer was no again, then replace your brushbar and end cap.
      One more thing to try with the DC24 and DC25 ball models is to remove the HEPA filter (the one in the ball) switch it back on and off again. Has the noise gone? Yes, then the HEPA filter needs to be replaced.


      http://www.repairmydyson.com/#!strange-noise/c3ha

      Mar 01, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

      1 Answer

      Filter inside the ball keeps popping out of place


      Hi Katie,

      I'm sorry to hear you're having difficulty with your DC25's filter. If it doesn't seem to stay in place during use, I'd encourage you to get in touch with us directly as we should be able to resolve this for you.

      You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      We'll look forward to hearing from you.

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      May 05, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

      1 Answer

      Ball filter is popping up, stopping ball rotating and ball area is getting hot


      Hi there,

      I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

      I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

      Best wishes,

      Jack
      Dyson Online Customer Support
      http://www.dyson.com

      Mar 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

      6 Answers

      Inner ball filter keeps popping out of place when trying to use vacuum.


      Air filter is not getting air flow.air must pass thru filter or it will pop off.I placed filter against exhaust end of shop-vac ( NOT SUCTION END) untill I got air coming out.

      Jul 23, 2011 | Dyson DC25 Animal Bagless Upright Vacuum

      1 Answer

      My dyson dc25 which I have had for 3 weeks the filter keeps popping out and stops the ball from rotating how can I prevent this happening


      Hi there,

      Sorry to hear you're having difficulties with your DC25. If you haven't tried this already, try pushing the filter firmly into place until you hear an audible click. This should stop the filter popping out of place.

      However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks on the phone, which should hopefully resolve this issue.

      Kind regards,

      Jack
      Dyson Customer Service

      Jan 23, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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