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If they gave you a number, that is not a fax number, try to call it. Or try to locate their customer service department. Sending a fax about a problem with an order won't ensure that the proper people get the information to rectify the problem.
Also Try calling this number, and filling out the form on the NutriBullet website.
To register you need to "sign up" ad create a facebook account.
Go here: Welcome to Facebook Log in sign up or learn more
and you can enter all you details and follow the instructions to create an account. However if you wish to learn more about it before signing up, then if you follow this link: Facebook Help Centre Facebook
Then on the left hand side is a list of help topics, one of which is "Get started on Facebook". Clicking on this will give you a range of options allowing you to learn about Facebook and the operation of an account without having to create an account first.
Hope this is helpful, if so would you please register that with Fixya
http://www.rcaaudiovideo.com/register/ You can register your surround sound system at that link. Just click the link and fill out the information and submit the form. When you have done that please take the time to accept/rate my solution accordingly. Thank you and enjoy, Lee