Question about Sony Cyber-shot DSC-W50 Digital Camera

24 Answers

Turning on the camera.

Every time i turn my camera on it shows a black screen and says "access" and then the lens keeps opening and closing and then says "Turn the power off and on again". The camera is unusable at the moment and is in my hands for only 3 months.
anyone know what to do?

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  • Anonymous Nov 03, 2007

    I turn my camera and I got access

  • sumoza Nov 03, 2007

    Every time I turn my camera on it shows a black screen and says access and then the lens keeps closing and says turn the power off and on again

  • melindabeth Nov 05, 2007

    I am having the same problem. Turn camera on and it says "Access" on black screen, then tries about 4 times to gain access and then beeps and says, "Turn the power off and on again." This solution does not work and neither does the 2-3 sharp taps that was recommended. Today was the first time with this problem. It's not the battery pack, nor the memory stick. I'm pretty sure it is something internal. Please help.

  • Anonymous Jan 26, 2008

    I had exactly the same problem last night (1/25/08). I just tapped it and sure enough - it works. Unfortunately, I really needed the camera to work last night!!!

  • sammyoh Feb 28, 2008

    i am getting the same message to turn camera off and on again also my
    lens is stuck halfway out and each time the camera attempts to turn on
    or off i hear a clicking sound and the lens twitches three times and
    then stays stuck. HELP

  • Anonymous Apr 06, 2008

    Every time i turn my camera on it shows a black screen and says "access" and then the lens keeps opening and closing and then says "Turn the power off and on again

  • dunniteowl May 08, 2008

    Same here: This is the 3rd time in less than 2 years. The first time, I was 7 days past warranty, though the Sony folks were helpful and replaced the entire lens unit. 2nd time was about 7 months later and that time it cost me about US $74.00 (they reduced the charges by 75%). Now, another 7 months later, guess what? Stuck again.



    First time, I was able to rap the camera against the palm of my hand and that did work, the first 9 or so times it stuck. It got progressively worse and you could hear and feel a grinding sound. Oh yeah, the first indication that something was wrong was that it didn't focus well when zoomed. That was when I shut the camera off and got the ACCESS: Turn Camera Off and Back On, indicator.



    2nd time, my first indicator was a noticeable dark ring in all my pictures. The more I zoomed in, the bigger the dark ring and the more out of focus the picture.



    Now, this time, I was using the camera and it was working fine, then -- BAM! -- the focus went out, I turned off the camera and back on, did the rapping against my palm. I also tried the: gently pulling on the lens mechanism. No workie this time folks. Now SONY wants me to send US $120.00 and they will fix it if they can.



    I have not abused this camera. I use it a LOT and, except for this repeating issue with the lens mechanics (and they replace the entire lens mechanics to fix this, btw) I think it's a great Digital Instamatic (meaning it's really a general purpose snapshot camera, not meant for truly inspired or creative shooting -- though that hasn't stopped me from using it to it's fullest).



    This unit cost me US $269.00 brand new and other than it seems (as apparently does the entire line of Cybershot DSC's) this one has a repeating catastrophic failure, my only real regret is not getting the extended warranty at Best Buy where I got the camera. Or not getting a different line/manufacturer of camera.



    Summary: ACCESS: Turn Power Off and Back On, seems to indicate a Lens Mechanics Error. Tapping sharply against your palm will work sometimes, as will the gentle pulling of the lens mechanism as it's coming out (be careful, it moves pretty quick). However, I assure you, from my 3 times it has failed completely on me, that this is only a temporary solution until it truly fails.



    I have owned cameras since I was 17 (am 47 now) and I don't abuse them or act in a careless manner with them. This camera has given me more grief than pleasure at this point and I will NOT be buying another SONY Cybershot (or any other SONY camera) from here on out. If you only take snapshot type pictures in clean (meaning not windy/dusty, cold, hot or dirty/wet, other than rarely) environments this might be the camera for you. If you're like me, take it with you everywhere you go and are an outdoors type -- get something with a better track record, that is more rugged and dependable.



    Good Luck, All

  • ezd333 Oct 13, 2008

    Yes - same problem - blamed my daughter :-(
    Anyway - 3 sharp taps worked - hope it keeps up - not what i expect from Sony


  • njskypilot Nov 27, 2008

    Today 11/25/08 I had the same exact "access" problem. The solution for me was to turn on the camera and while the lens was sticking out to very gently pull & very lightly rotate the lens. By golly it worked! Camera is back in working condition in time for Turkey Day! Thanks to all for sharing your problem and the solution!

  • W50 owner Nov 27, 2008

    I had my DSC-W50 for about 1-1/2 years. I loved it. Then I got the Access error. I tried compressed air and banging it against many different objects. If I hit any harder now I risk whacking the lens backwards through the screen!!! I give up. These solutions did NOT work for me. I still love Sony cameras, but I am very disappointed...

  • melaroe44 Nov 30, 2008

    I have the same problem and of course the camera is out of warranty. Is there any hard-key reset that will fix it?

  • Anonymous Nov 30, 2008

    My camera was wonky also but the solution worked

  • Anonymous Dec 06, 2008

    Same problem.... missed the holiday cause i thought my camera was a goner.. tried the slight bang against a desk with the lense out... IT WORKS !!! thanks to all

  • Anonymous Jan 03, 2009

    Exact same thing.... I turn it on, it only says access on the screen then the lens goes in and out severa times before saying turn power off then on again....

  • Anonymous Jan 04, 2009

    I have the same problem. I tried to tap and it didn't work. I then tried to lightly pull and turn the lens. It now seems even worse than before. Oh well, it didn't work before either. I guess I will send it in for repair.

  • Anonymous Jan 14, 2009

    I have had my DSC-W50 for a couple of years and love it. However, it just started giving me the word access on a black screen, and then says, turn camera off, and then back on. Can anyone help with this?

  • Anonymous Jan 31, 2009

    when i turn on the camera it shows access then turn it off and on again

  • devdog45 Feb 02, 2009

    Everytime I turn the power on the lense moves in and out. The word access shows up on the screen. After a few seconds, the camera starts beeping an then the screen displays "Turn the power off and on again"



  • Anonymous May 12, 2009

    i was hitting it up a storm it worked once but that's it lol
    i even tried screaming at it but no worky :'(


  • Anonymous May 14, 2009

    it really works, that the good thing of the internet we can share experiences

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24 Answers

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I had the same problem. I tried turning it off and hitting the camera on the palm of my hand but that didn't work. But, hitting it one time on the palm of my hand WHILE THE CAMERA WAS TURNING ON worked. I turned the camera on, it moved the lens out and I hit it one time on my hand and it works perfectly now.

Someone suggested it was a problem with the internal lens which makes sense. Also, be careful not to hit a sensitive part of the camera on your hand. I used one of the corners.

Posted on Nov 10, 2007

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Ok turn camera on take hold of the end of the lense and try gently twisting and pulling the lense you may here it click be gentle and dont make it pop. then turn off and on again and this may solve your problem.

Posted on Oct 17, 2008

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HOLY ****!!!!

DON'T TAP THIS THING TOO AGGRESSIVELY. EVERYTHING IS BLURRY. THE CAMERA IS BUZZING LIKE A LITTLE HONEY BEE. IT'S HAVING SPASM AFTER SPASM.
I CAN'T BELIEVE THIS ****!

MY SON'S FIRST LITTLE LEAGUE IS TOMORROW AFTERNOON. WHAT AM I SUPPOSED TO DO?


Posted on Aug 29, 2009

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Oh thank you for this advice! I was about to send it away to be fixed. It took a couple of times banging it in the palm of my hand but then wala it works!!

Posted on Aug 09, 2009

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Oh Thank you for the advice, I was gettin ready to send it in and paying to fix it. It took a couple of times banging the corner of it in the palm of my hand but then wala it works.

Posted on Aug 09, 2009

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Turn the camera on and give it a good wack on your palm like every one is saying. it worked for me, i had the same problem i hit it three times and it works fine now!!!!. good luck.

Posted on Oct 16, 2008

Kool...it worked...dont believe a eletronic also know language of beating.....

Posted on Oct 13, 2008

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Ok the tapping isnt working! Does anyone KNOW wat is causing my Black screen, and the TURN POWER OFF AND ON AGAIN msg?
has anyone taken to Sony? If so, what did they say the problem was, clearly im not the only one with this issue!

Posted on Oct 08, 2008

I should have recorded myself doing this, i banged on it for about two minutes. when i finally thought about cursing, the freaking screen just started working. then my girlfriend continued the cursing where i left off.


-it works.

Posted on Oct 06, 2008

The tapping doesn't work either while turned off or on, any other suggestions?

Posted on Jul 03, 2008

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OMG!!! at first it sounds a lil bit crazy for me, but 100% worked!!!! many thanks to all of you guyz.... Excellent job everyone!!

Posted on Apr 07, 2008

IT WORKS!
Thanks so much =)

Posted on Apr 06, 2008

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I have the same problem

Posted on Mar 02, 2008

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Solution#11
Thank you guys so much! I used your advise, and it really actually works!! We also did swear at it!!

Posted on Mar 01, 2008

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I am getting the same message to turn camera off and on again also my lens is stuck halfway out and each time the camera attempts to turn on or off i hear a clicking sound and the lens twitches three times and then stays stuck. HELP

Posted on Feb 28, 2008

I've got the same problem and I was decided to buy a new camera. Luckly I found this site and tried this solution!! IT WORKS!!! thanks
PS: It works even better if you swear out loud while tapping!!

Posted on Feb 27, 2008

LOL, i thought you people were crazy, but was happy to see others had my same problem. It worked! I had to hit it somehwat hard but sure enough, its alive again. Thanks!

Posted on Jan 10, 2008

After trying this solution the lens got stuck. It does not move now. My cybershot is just a paperweight

Posted on Jan 08, 2008

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It means your lens cap is jammed, either tapping it on the lens cap, or pushing the lens cap against a surface should work.

Posted on Jan 07, 2008

Oh my God, finally smashing an electronic worked

Posted on Dec 27, 2007

OH MY GOD IT WORKED!!!!!!!!wow did'nt think the 3 taps would work but it did............thanks

Posted on Nov 14, 2007

I followed solution #2's suggestion and it worked. thanks

Posted on Nov 12, 2007

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Tap side of camera with base of hand with 2 or 3 sharp taps.  Then turn camera on.  Problem should be solved.

Posted on Oct 27, 2007

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So i had the same exact problem, i tapped on it and it worked. Then i turned it off and tried to turn it back on again the lens is stuck and will not open. I tried tapping on it again and it did not work. Any suggestions?

Posted on Sep 06, 2008

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Posted on Jan 02, 2017

  • 2336 Answers

SOURCE: Turning on the camera.

You can try to remove the battery to allow the circuitry to reset to factory defaults. If that do not work, I would suggest to get repair under manufacturers warranty. Most electronics devices have one year warranty.
Good Luck.

Posted on May 30, 2008

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