Question about Protron PD-800 DVD Player

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Says "wrong disc"

I have had the player for over a year and this just happened w/all discs.  Also, do they have a contact phone number.  Going to the website on the manual just gets you advertising.  Thank you.

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  • Anonymous Nov 18, 2007

    our too. for some reason it will play pg movies but not rated R. we were tring to watch 28 weeks later, that won't play but any disney movie will...grrr

  • lynardh Dec 23, 2007

    will not play any dvd, says wrong disc. is not dirty

  • srfzap Jan 25, 2008

    same exact problem as queek. wrong disc error. will get same with any dvd or cd. also same result at website srfzap

  • Anonymous Feb 26, 2008

    all dvd says wrong disc

  • dancingboots Mar 01, 2008

    I have the same problem with my dvd player saying wrong dics no matter what type of dvd I try to play. Other than cleaning the player, I don't know what else to do and there is nothing in the manual that covers this.

  • GLO56 Apr 16, 2008




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After looking around i found 2 #s for protron tech support
1 888 257 8899 / 1 888 327 8899
after speaking to them on wrong disc error they said try taking disc out turn off unit and unplug for 20 - 40 mins this would reset it they said.
this did not work. after calling back they suggested a disc cleaner or take the uint to a local tech to be fixed.
as this unit only cost under 60$ i figured i would try some windex on a disc wipe "some" away insert disc . low and behold after a few tries most of my dvds now play again.
as i dont recommend this for fear it could result in other issues you might try the #s or first recomendation.

Posted on Jan 26, 2008

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This problem can often be caused by the DVD player software thinking it is in a region different than your discs. (DVD discs are often encoded with 'region codes' meaning a disc purchased in Asia will not work in a player expecting to see North American discs)

What can happen is the player 'forgets' where it is, and your regioned discs won't play any longer (region free discs should continue to work as will audio CDs ....)

A power surge, random cosmic ray or similar flakiness can cause a player to 'forget' what region it was designed for ....

If that is what has happened you need to 'reset' the region code.

Altho I can diagnose this, I have NO CLUE as to how to do this with a Protron PD-800 DVD player. Anyone out there know how to reset the region codes for this (or generically for a DVD player?)

Thanks!! //cheapz

Posted on Jan 22, 2008


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Posted on Jan 02, 2017

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for god sake, i want to talk to customer support... you guys don't even have a 1-800 number posted....disgusting.....I am very upset with your cheap product...i guess i won't be buying protron dvd players from now on.....Whenever I put a dvd, it keeps on saying wrond disc and makes a wierd sound....please solve my problem and also give me your customer support phone number

Nicky Patel

Oct 22, 2007 | Protron PD-800 DVD Player

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