Cup seems to be in a bind and will not turn. I have tried pressing down and turning since it has to go down to go in. I have tried pulling up a bit and turning and tried to turn without any pressure either way.
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try rotating the container part 1/4 of a turn to line up slots and press down . then if it does not blend turn another 1/4 turn to line up slots and press down pushing container into base motor unit .
container and screw on blade lid is put in upside down and the plastic posts have to match the base unit to turn on the blender when you press down on container into base unit.
I figured it out!!!!!! I'm so excited! Ok, unplug your ninja. With the front facing you, tilt it forward so you can see into the chamber where you would load the cup. See those cut outs around the inside wall where the cup clips in? The one on the right is not like the others, it has a piece that comes up also, that's a sensor.. You can press it down with your fingernail. Apparently when mine leaked, it got into that area and blocked the sensor. Wet the corner of a dish towel and press it against the sensor moving it up and down. When it is moving freely again, plug it in and blend away!!!!! Whoop Whooop! :)
read your owner manual section troubleshooting. However you must test the control board fro defective, but test the main switch for defective use the multimeter for continuity and replace it God bless you
I was just having the same problem and looking for a solution...then I found it myself by accident. By pulling up on the cup and then trying to turn it came off pretty easily. I was trying to push down, which seemed to make it tighter.