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Please can you help me, I received fax error code ng when sending a fax from UK to France on canon MX470Fax go do not go through and report indicate. NG code in result column and mode G3

In the column mode it is indicated transmit G3 column pages 0 pages 0 result NG , the faxes is ringing and trying again but it is never sent it was previouly working well could it be telephone connection?

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 186 Answers

SOURCE: fax not sending

It sounds like you have a problem with your phone line. If your machine has a reciever, pick it up or press the hook key. You want to listen to the dial tone. If there is any static in the line it will cause faxc problems. Also you can try disconnecting the fax and plugging in a standard phone into the wall jack. Make a phone call and aee if the line is clear or if there is static. If you do hear static in the line, first try replacing the phone line cord, from the wall to the fax, or phone. If that doesnt help then it is definatly a problem with the line and you must call the phone co. If the line is clear with the standard phone, and static with the fax reciever, or hook mode, then you may have a bad modem board in the fax. Let me know if I can be of further help! John

Posted on Sep 07, 2007

  • 2072 Answers

SOURCE: Cannot Send Faxes

Problem:
Not sending to long distance and government sites with encyrptor. Note: NG is not actually part of the Fault Code. NG stands for No Good on the Activity Report. Cause:
Not enough time to hand shake. Another cause of B5 can be a faulty Main PWB. Note: Should you wish to change the Main PWB, consult the following ETI 170535 to insure that you are selecting the correct part number. Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. On speed dials and one touch numbers that the Customer is having problems with, you will have to modify the number to be dialed. What you have to do is add pauses to the end of the number. (example 555-5555 does not send to, error B0 (that is B Zero ) every time / then start adding pauses at the end of it until it works. Example 555-5555#. in some cases in Winnipeg and surrounding areas we have had to put up to 6 pauses to get a successful send. Note 1: These were to Fax Machines with encryptor devices and long distance...Avoid Call Backs. Inform the Customer of this. LEAVE instructions on how to do this. This will save your and your Customer some headaches. Note 2: Some success has been found by turning off the V34 Modem

Posted on Apr 17, 2008

  • 1 Answer

SOURCE: MP830 Canon Faxing problem

Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

Posted on Apr 25, 2008

leroyal
  • 2120 Answers

SOURCE: What does 'NG' mean on the fax activity report

NO GOOD (USA) or NOT GOOD (ASIA)

Posted on Jan 21, 2009

FixinFax
  • 3085 Answers

SOURCE: Brother IntelliFax 4100e unable to receive fax

It could be some senders are sending over a DIGITAL PHONE LINE. All fax machines are ANALOG.

Posted on Jul 20, 2009

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hi there!

thanks for using Fixya.com!

I suggest you try to call first the receiver and ask, perhaps they are having with their lines or fax machine. From your side, pls check with your Telephone provider for assistance.

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Regards!

Pls. don't forget to mark!

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Cannot Send Faxes


Problem:
Not sending to long distance and government sites with encyrptor. Note: NG is not actually part of the Fault Code. NG stands for No Good on the Activity Report. Cause:
Not enough time to hand shake. Another cause of B5 can be a faulty Main PWB. Note: Should you wish to change the Main PWB, consult the following ETI 170535 to insure that you are selecting the correct part number. Solution: thumbsup.gif Fixed! thumbsdn.gif Did not fix. On speed dials and one touch numbers that the Customer is having problems with, you will have to modify the number to be dialed. What you have to do is add pauses to the end of the number. (example 555-5555 does not send to, error B0 (that is B Zero ) every time / then start adding pauses at the end of it until it works. Example 555-5555#. in some cases in Winnipeg and surrounding areas we have had to put up to 6 pauses to get a successful send. Note 1: These were to Fax Machines with encryptor devices and long distance...Avoid Call Backs. Inform the Customer of this. LEAVE instructions on how to do this. This will save your and your Customer some headaches. Note 2: Some success has been found by turning off the V34 Modem

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Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

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