Question about Efergy Energy Monitors Efergy Engage Hub Kit

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Efergy engage hub do not connect to internet, confirmed internet is working. network light at bak is blinking. at top it is a power, signal, and network light. power has light but not the other two. router is a linksys smart router

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I have the same issue as well (in New Zealand, using Orcon ISP-supplied hub). Have replaced hub, cable, changed port, etc with no luck. Online information indicated that it might be required to use a CROSSOVER CABLE for the Ethernet, but this did not solve the problem. Have phoned and emailed tech support with no response.
I've checked the DHCP and there is no IP address being requested by the hub. I have no outbound firewall on the router, no MAC filter defined for the DHCP, and other devices can DHCP and access the Internet fine.

Posted on Mar 30, 2015

  • Steve Shipway
    Steve Shipway Mar 30, 2015

    I plugged the device into a separate ethernet hub, which was then chained to the router. And it worked. I suspect there is an issue with the Ethernet autonegotiation in the Efergy hub?

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Did you ever get a response as I have the same issue?

Posted on Feb 12, 2015

  • Mikkel Aronsen
    Mikkel Aronsen Feb 12, 2015

    Turns out my unit was in development mode, Called efergy customer service, they did a check and fixed it :)

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